PROVIDER RELATIONS OFFICER – MICROINSURANCE
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CIC Insurance Group is seeking a Provider Relations Officer–Microinsurance to contract medical service providers and act as the link between providers and CIC. The full-time role covers fee negotiations, provider training, audits and resolving service-provider issues.
- Contract medical service providers and act as the main link between providers and CIC.
- Negotiate provider fees and discounts for consultations, procedures and inpatient costs.
- Train and audit providers on CIC products, processes, schemes and underwriting rules.
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CIC Insurance Group is seeking a Provider Relations Officer–Microinsurance to contract medical service providers and act as the link between providers and CIC. The full-time role covers fee negotiations, provider training, audits and resolving service-provider issues.
- Contract medical service providers and act as the main link between providers and CIC.
- Negotiate provider fees and discounts for consultations, procedures and inpatient costs.
- Train and audit providers on CIC products, processes, schemes and underwriting rules.
- Work with Sales, Underwriting Care and Claims teams to resolve provider issues.
- Full-time working hours: 8 to 5.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Rest of KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest PROVIDER RELATIONS OFFICER – MICROINSURANCE evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance Group and the role in Rest of Kenya.
- Add concrete examples related to sales, security, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this PROVIDER RELATIONS OFFICER – MICROINSURANCE role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Rest of Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
C
PROVIDER RELATIONS OFFICER – MICROINSURANCE
CIC Insurance Group
Accounting, Auditing & Finance
Today
New
Rest of Kenya
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange. Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities. CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.
Key Responsibilities
- Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs
- Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients
- Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions
- Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes
- Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions
- Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team
- Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date
- Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access
- Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers
- Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost
- Essential Knowledge/Skills and Experience Required:
- Diploma in Nursing
- Minimum of 3 years of experience
- Diploma in Insurance is desirable
- About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange. Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities. CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
- About the Role Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.
Key Responsibilities
- Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs
- Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients
- Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions
- Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes
- Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions
- Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team
- Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date
- Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access
- Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers
- Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost
- Essential Knowledge/Skills and Experience Required:
- Diploma in Nursing
- Minimum of 3 years of experience
- Diploma in Insurance is desirable
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