Programme Analyst – Digital Health Systems & Deployment
AI summary
Safaricom Kenya is hiring a Programme Analyst on a fixed-term contract to support the development, deployment, and continuous improvement of the Uzazi Salama digital health platform. The role provides technical coordination, vendor oversight, and implementation support across county health teams and technology partners, strengthening internal ownership and user adoption of digital health systems.
- Fixed-term contract role reporting to the Manager, Foundations Programmes
- Day-to-day focal point for Uzazi Salama application development and vendor coordination
- Coordinate deployment, training, and onboarding across counties and health facilities
- Monitor platform performance, adoption metrics, and vendor SLAs
- Support stakeholder engagement between Safaricom Foundation, county governments, and technology partners
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Fixed Term Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Programme Analyst – Digital Health Systems & Deployment evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Safaricom Kenya and the role in Nairobi.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this Programme Analyst – Digital Health Systems & Deployment role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Safaricom Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Reporting to the Manager, Foundations Programmes, this role supports the successful development, deployment, adoption, and continuous improvement of the Uzazi Salama digital health platform by providing technical coordination, vendor oversight, implementation support, and programme delivery assistance. The role serves as the day-to-day link between Safaricom Foundation, implementing partners, county health teams, users, and technology vendors such as Savannah Informatics to ensure timely delivery, quality assurance, stakeholder alignment, and operational sustainability.
The role is designed to strengthen internal ownership of digital health systems, accelerate issue resolution, improve user adoption, and reduce reliance on external vendors through embedded technical coordination and programme management — aligning with the Foundation’s strategy of driving speed, accountability, sustainability, and stronger user-centred solutions.
Responsibilities
- Uzazi Salama Application Development Oversight
- Serve as the Foundation’s day-to-day focal point for application development activities
- Monitor performance and delivery of Savannah Informatics and other technology partners against agreed workplans, timelines, and deliverables
- Review system enhancement requests and coordinate prioritization of features
- Track progress of software development sprints and implementation milestones
- Coordinate testing, bug tracking, and issue resolution processes
- Escalate critical technical issues and implementation risks for management action
- Support quality assurance and user acceptance testing before system releases
- Maintain documentation of system changes, releases, and technical decisions
- County Deployment and Rollout Support
- Coordinate deployment of the Uzazi Salama platform across existing and new counties
- Support onboarding of health facilities, county health teams, and Community Health Promoters (CHPs)
- Coordinate training schedules and user support activities
- Monitor implementation readiness, rollout progress, and adoption metrics
- Provide on-site and remote implementation support during deployments
- Work with county stakeholders to address operational challenges affecting system utilization
- Support integration of digital workflows within county maternal and child health programmes
- Technical Coordination and Vendor Management
- Manage day-to-day engagement with Savannah Informatics and any technical service providers
- Track vendor performance against SLAs, contracts, and project plans
- Participate in technical review meetings and document agreed actions
- Coordinate resolution of system defects, downtime incidents, and user support requests
- Validate technical reports and implementation updates submitted by vendors
- Ensure solutions align with programme objectives and health-sector user needs
- Monitoring, Learning and Reporting
- Track system usage indicators and adoption trends across counties
- Monitor platform uptime, defects, user feedback, and issue-resolution timelines
- Prepare regular implementation progress reports and dashboards
- Support data-driven decision-making by generating insights from platform performance and utilization data
- Document lessons learned and implementation best practices
- Stakeholder Engagement and Coordination
- Support coordination between Safaricom Foundation, M-Pesa Foundation, implementing partners, county governments, and technology partners
- Participate in technical and programme review meetings
- Facilitate communication between business, programme, and technical stakeholders
- Track implementation commitments and action points
- General Programme Support
- Support implementation of broader Health Pillar initiatives
- Assist in planning, monitoring, and reporting of health programmes
- Support field visits, stakeholder engagements, and programme launches
- Contribute to grant implementation tracking and partner performance reviews
- Health and Safety
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
- Qualifications
Education
- Bachelor’s Degree in Computer Science, Health Informatics, Information Technology, Software Engineering, Digital Health, or Public Health with a strong ICT background
- 3 to 5 years’
Experience
- in digital health, health informatics, software project management, or technology-enabled development programmes
- working with software vendors and technology partners
- supporting digital solution deployment in public-sector or health-sector environments
- working with county governments or health programmes is an added advantage
- Technical Competencies
- Digital Health Systems Management, Software Development Lifecycle (SDLC), Vendor and Contract Management,
Requirements
Gathering and Documentation, User Acceptance Testing (UAT), Data Analytics and Reporting, System Deployment and User Adoption, Project Management, Stakeholder Management, Risk and Issue Management, Health Information Systems