Product Operations Associate
AI summary
CloudFactory is hiring a Product Operations Associate in Nairobi to support day-to-day product operations through data collection and analysis, stakeholder communication, user research, and process improvement. This full-time hybrid role suits candidates with 1–3 years of experience in product operations or a related analytical field and a bachelor’s degree in Business, Product Management, or a related area.
- Full-time hybrid role based in Nairobi
- 1–3 years experience in product operations or related role
- Bachelor’s degree in Business, Product Management, or related field
- Involves product data analysis, reporting, and stakeholder communication
- Supports user research, tooling, and process improvement activities
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, product operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Product Operations Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to sales, factory, product operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Product Operations Associate role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Product Operations Associate
- Job Type
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
Experience
1 - 3 years
Location
Nairobi
Job Field
Data, Business Analysis and AI
,
ICT / Computer
,
Product Management
Role Summary
As a Product Operations Associate, you will support day-to-day product operations by collecting and analyzing product data, helping maintain clear stakeholder communication, and supporting user research and process improvement activities. You will work closely with the wider product team to keep tools, documentation, and workflows running smoothly. This is a great opportunity to build your product operations expertise within a mission-driven, fast-scaling organization.
in a product operations, product support, or related analytical role.
Nice-to-have skills (preferred)
Exposure to product analytics or A/B testing concepts.
Familiarity with product documentation and knowledge base tools.
Interest in user research and customer-centric product development.
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
CloudFactory on jobs.workable.com
to apply
Build your CV for free.
Download in different templates.
Responsibilities
- Product Performance And Data Analysis
- Follow established procedures to collect and analyze basic product data, accurately extracting data from assigned sources.
- Assist in creating basic reports on product performance metrics.
- Identify potential areas for improvement based on clear guidelines.
- Support basic quantitative and qualitative analysis of product data to inform product decisions.
- Stakeholder Communication Support
- Observe relationships and ways of working with key stakeholders, building an understanding of effective communication styles for product plans and progress.
- Build content to support the team's communication of product vision, roadmap, and progress updates to stakeholders.
- Address stakeholder concerns with pre-defined answers or help docs in a timely and professional manner.
- Build positive working relationships with stakeholders from different departments, such as engineering, marketing, and sales.
- Product Tooling And Process Support
- Follow established procedures for using product development tools, proficiently using assigned tools within established workflows.
- Identify minor inefficiencies in existing processes and suggest simple improvements.
- Contribute to maintaining documentation for product development processes.
- User And Customer Research Support
- Support a basic understanding of user and customer needs through participation in user research activities.
- Observe user interviews and usability testing sessions.
- Assist with gathering and documenting user feedback, and identify basic user needs from research data.
- Change Management Support
- Follow standard techniques to investigate and analyze the size, nature, and impact of changes to operational activities.
- Contribute to recommendations for change management plans and actions.
- Support implementation and engage with stakeholders under direction.
Requirements
- Must-have skills (required)
- Able to follow established procedures to collect, extract, and analyze basic product data.
- Basic proficiency with spreadsheets and product data tools for reporting and analysis.
- Good written and verbal communication skills, able to support clear communication of product plans and progress to stakeholders.
- Able to build positive working relationships with stakeholders across departments, such as engineering, marketing, and sales.
- Comfortable using product development and collaboration tools within established workflows.
- Able to support user research activities, including observing interviews and usability sessions and documenting feedback.
- Basic understanding of change management principles and ability to support implementation activities under direction.
- Academic And Professional
- Bachelor's degree in Business, Product Management, or a related field, or equivalent practical experience.
- 1–3 years of