Job in Kenya
Premier Relationship Manager
CountyNairobiCityNairobiContractType not specifiedPosted2026-08-20Close dateNot specifiedExperience2 yearsSourceMyJobMag Kenya
relationship managerpremier bankingnairobiabsa bankretail bankingcross sellingteam leaderportfolio managementfull timesales and servicesalesretail
AI summary
Absa Bank Limited is hiring a Premier Relationship Manager in Nairobi to manage and grow a portfolio of premier customers through relationship management, cross-selling, and proactive client engagement. The role requires a bachelor's degree, around two years of team leader experience, and strong knowledge of retail banking products and processes. Interested candidates should apply via the Absa careers portal.
- Portfolio relationship management and cross-selling focus
- Requires bachelor's degree and around 2 years team leader experience
- Strong knowledge of Absa retail products and systems required
- Apply online through Absa Bank Limited careers portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Premier Relationship Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Absa Bank Limited and the role in Nairobi.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Premier Relationship Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Absa Bank Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Relationship Management and Cross-Selling: Time split 85%
- Be the first point of contact for customers in the portfolio
- Drive any required communication to customers in the portfolio
- Proactively target and recruit clients, through referrals from existing customer portfolios
- Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
- Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
- Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
- Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
- Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
- Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
- Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
- Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
- Proactive engagement of required business specialists to support the fulfillment of customer needs
- Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
- Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures
- Business Management: Time split 15%
- Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
- Review portfolio on a regular basis recommending clients
- Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions
- Risk and Controls
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Qualification
- Bachelor’s degree from a recognized university.
Preferred Qualifications
Experience
- Circa 2 years of team leader
- Record of achievement in a sales and service environment
- in handling customer complaints
- Previous
- in handling operational risk issues
- Previous roles could include;
- Personal banker team leader
- Prestige team leader
Knowledge and Skills
- In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
- In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
- Detailed understanding of the retail network business processes and operating procedures.
- Thorough knowledge of operating instructions and audit requirements.
- Good understanding of Absa Africa's risk policy
- Awareness of Absa Africa's retail strategy, operating structures, and interfaces
- Knowledge of Absa Africa people's policy and procedures
- Understanding of the local competitor market.
- Team leader experience.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Absa Bank Limited on absa.wd3.myworkdayjobs.com
- to apply
- Build your CV for free.
- Download in different templates.
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-08.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.