Job in Kenya
Pool Patient Services Coordinator, Outreach Pool & Locum
CountyNairobiCityNairobiContractPool/LocumPosted2026-09-15Close date2026-09-29Experience2 yearsSourceJob in Kenya
patient services coordinatorfront officemedical recordshospitalNairobioutreach poollocumbillingcustomer servicediplomacall_centerinternship
AI summary
Aga Khan University Hospital in Nairobi is hiring a Pool Patient Services Coordinator for its Outreach Pool & Locum team. The role focuses on front-desk customer service, patient registration, billing, pre-authorization, cash handling, and records management. A diploma in Medical Records or equivalent and at least two years of busy front-office experience are required.
- Front-office patient services role at a leading Nairobi hospital
- Requires diploma in Medical Records or equivalent qualification
- Minimum 2 years' experience in a busy, service-oriented front office
- Involves billing, pre-authorization, cash handling and records management
- Application deadline is 29 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Pool/Locum contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Pool Patient Services Coordinator, Outreach Pool & Locum evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Aga Khan University Hospital and the role in Nairobi.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-29.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-29
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Pool Patient Services Coordinator, Outreach Pool & Locum role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Aga Khan University Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Pool Patient Services Coord, Outreach Pool & Locum
Responsibilities
- Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
- Consistently always provide full coverage at the front desk by clocking in and out in the HR time management software.
- Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
- As a patient services coordinator, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system., update data and records in the computer system.
- Coordinate Maternity booking for delivery packages, Main hospital Admission of patients and Pre-Authorizations.
- Ensure patients are registered accurately, following two patient identifiers –Ak number and patient full names.
- Beware of the down time and data protection procedure in the event of a system failure.
- Account for and balance all monies collected from patients on daily basis then bank the money or hand over the monies to clinic in charge for safe keeping at the end of a work shift awaiting banking the following day. To know the Zero Tolerance Policy.
- Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.
- Ensure the Pre-Authorizations are dully completed by the Physician’s and sent to corporations for approval within 24hours.
- Liaise with clinic in charge, manager, and patient’s insurance company regarding any uncertain approval of such cases.
- Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
- Verity that all
Benefits
- for corporate employees are billed as per SMART CARD entitlement.
- Ensuring Patient biometric registration is done.
- Assist other patient services staff when the need arises to foster overall efficiency of the department and deliver timely patient care.
- Creation, Storage, retrieval, and general maintenance of patients’ records.
- Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned Persons to help in the maintenance of smooth organization of patient care
- Re confirm/Updates contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
- Complete any other duties that may be required by the supervisor or manager.
Requirements
- Diploma in Medical records or an equivalent qualification deemed applicable by AKUH
- 2 years working in a busy front office preferably in a service oriented industry
- Proficient in computers
- Proficient in handling, counting and recording cash & cash transactions.
- Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://aku.taleo.net/careersection/ex/jobdetail.ftl?job=260003MY&lang=en&utm_source=Jobinkenya
- Deadline 29/09/2026, 9:59:00 PM
Source and provenanceSource: Job in Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.