Pool Patient Services Coordinator, Outreach Pool & Locum
AI summary
Aga Khan University Hospital Nairobi is hiring a Patient Services Coordinator for its Outreach Pool and Locum team. The role involves front-office patient services including registration, appointment coordination, admissions, payments, pre-authorisations, and records maintenance. Requires a Diploma in Medical Records or equivalent and at least two years of front-office experience. Full-time, on-site position with a deadline of 29 September 2026.
- Full-time on-site role at Aga Khan University Hospital in Nairobi
- Requires Diploma in Medical Records or equivalent qualification
- At least two years of busy front-office experience preferred
- Deadline to apply is 29 September 2026
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Pool Patient Services Coordinator, Outreach Pool & Locum evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Aga Khan University Hospital and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-29.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-29
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Pool Patient Services Coordinator, Outreach Pool & Locum role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Aga Khan University Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Pool Patient Services Coord, Outreach Pool & Locum
Date Posted: 15/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Aga Khan University Hospital
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 29/09/2026
IT Jobs, AKUH Jobs. Responsible for providing patient customer service, registering patients, coordinating appointments and admissions, processing payments, handling pre-authorisations, maintaining patient records, and supporting front-office services. Requires a Diploma in Medical Records or a related field, with at least two years’ front-office experience. The position is based in Nairobi and requires on-site work.
Key
Responsibilities
- Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
- Consistently always provide full coverage at the front desk by clocking in and out in the HR time management software.
- Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
- As a patient services coordinator, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system., update data and records in the computer system.
- Coordinate Maternity booking for delivery packages, Main hospital Admission of patients and Pre-Authorizations.
- Ensure patients are registered accurately, following two patient identifiers –Ak number and patient full names.
- Beware of the down time and data protection procedure in the event of a system failure.
- Account for and balance all monies collected from patients on daily basis then bank the money or hand over the monies to clinic in charge for safe keeping at the end of a work shift awaiting banking the following day. To know the Zero Tolerance Policy.
- Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.
- Ensure the Pre-Authorizations are dully completed by the Physician’s and sent to corporations for approval within 24hours.
- Liaise with clinic in charge, manager, and patient’s insurance company regarding any uncertain approval of such cases.
- Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
- Verity that all
Benefits
- for corporate employees are billed as per SMART CARD entitlement.
- Ensuring Patient biometric registration is done.
- Assist other patient services staff when the need arises to foster overall efficiency of the department and deliver timely patient care.
- Creation, Storage, retrieval, and general maintenance of patients’ records.
- Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned Persons to help in the maintenance of smooth organization of patient care
- Re confirm/Updates contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
- Complete any other duties that may be required by the supervisor or manager.
- Qualifications
- Diploma in Medical records or an equivalent qualification deemed applicable by AKUH
- 2 years working in a busy front office preferably in a service oriented industry
- Proficient in computers
- Proficient in handling, counting and recording cash & cash transactions.