Pigia Penda Representative
AI summary
Penda Health is hiring a Pigia Penda Representative in Nairobi to manage its telemedicine and customer call center. The role involves handling calls and chats, generating leads, assigning paid teleconsultations, and ensuring excellent patient experience. Candidates need a diploma in a related field, 2 years of call center experience, and fluency in English and Swahili.
- Call center role focused on telemedicine and customer service
- Requires 2 years of call center or customer service experience
- Diploma in Customer Service or related field required
- Fluency in English and Swahili required
- Basic computer skills with typing speed above 40 wpm
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Pigia Penda Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Penda Health and the role in Nairobi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Pigia Penda Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Penda Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Scope of work
Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core
Responsibilities
encompass promptly addressing incoming calls from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed, and conducting follow-up calls with our patients post-treatment. These efforts are crucial in ensuring that every interaction with Penda Health is efficient, supportive, and responsive to our patients’ needs.
Handling of incoming chats on Chat na Penda with a focus in generating leads to maximize conversion for telemedicine from prospective customers.
Answer all incoming calls professionally and ensure that callers’ issues are resolved well, given the right information and within a short time possible.
Handling of follow-up calls for all patients assigned with great patient
Experience
- and escalating to a Pigia Penda Provider as appropriate.
- Assign all paid teleconsultations to medical providers in a sequential manner and make follow-ups to ensure all paid patients have been attended to.
- Ensuring great
- for patients when they call or chat i.e first time resolution and adequate information as much as possible.
- Respond to any enquiries on Chat na Penda and transfer/escalate medical related chats to a Provider appropriately i.e. laboratory and prescription requests within the stipulated TAT.
- Adhere to the set out guidelines, SOPs at the Penda for efficiency
- Redirect calls as appropriate to the relevant departments and take adequate information all the time.
- Ensure smooth coordination of inquiries/ patient information flow between Pigia Penda and the Medical Centers.
- Help the providers coordinate drug delivery as part of the telemedicine to achieve the Pigia Penda goals.
- Ensure proper documentation in all the required documents, i.e. call forms and EMR.
- Attend to all training assigned internally or externally
- You may be assigned additional tasks within the call center by the Pigia Penda Manager.
- Be a great teammate and go above and beyond by actually making your teammates love their work.
- Work well with other colleagues and go above and beyond what is expected from you.
- Perform your duties in the spirit of Penda’s Vision and Values.
- and must have worked in a Call Center /Customer service setting before.
- Basic computer skills with a typing speed of above 40 wpm
- Fluent in Swahili and English.
- Great team player with drive for results and enjoys being part of a team.
- Outstanding patient interaction skills are a must
Requirements
- Diploma in Customer Service or any other related field.
- 2 years of Relevant working