Partner & Customer Enablement Lead
AI summary
Peek Vision is hiring a Partner & Customer Enablement Lead in Nairobi, Kenya, on a full-time management basis. The role leads structured onboarding, software user training, and quality assurance of training cascade models for implementing partners in a health technology environment. A teaching or training qualification, two years of trainer or facilitator experience, and strong software configuration and customer adoption knowledge are required.
- Full-time management role at a health technology company
- Lead onboarding, enablement and software user training for partners
- Quality assure training cascade models and own certification sign-off
- Requires teaching/training qualification and 2 years trainer experience
- Deadline to apply is 07/10/2026
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Partner & Customer Enablement Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Peek Vision and the role in Not specified.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-07.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-07
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Partner & Customer Enablement Lead role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Peek Vision before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Partner and Customer Enablement Lead
Date Posted: 21/09/2026
Job Type: Full Time
Job Level: Management
Employer: Peek Vision
Industry: Teaching
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 07/10/2026
Teaching Jobs. Peek Vision Jobs. Partner & Customer Enablement Lead leading structured onboarding and software user training for implementing partners, driving software adoption and quality assurance of training cascade models, requiring a teaching or training qualification, 2 years trainer or facilitator
Experience
- and strong software configuration and customer adoption knowledge, in a health technology environment, remote role.
- Key
- as a teacher, trainer or facilitator
- Demonstrable
- training teams (remotely) in low-middle income countries (LMICs)
- Strong understanding of software products, software configuration and how customer adoption works in practice
- Demonstrable
- managing customers or partner relationships, effectively managing expectations and
- driving programmes to better outcomes
- Strong coaching and facilitation skills, building capability in others so knowledge sticks. Confident observing
- practice, giving developmental feedback and holding a quality standards with people you don’t manage
- Excellent communication and presentation skills, explaining technical concepts to non-technical audiences, adapting to varying literacy, digital literacy, English proficiency and cultural context. Credible in front of a room or on a call when working with partners remotely.
- Confident with data, tracking engagement and outcomes, reaching sound conclusions and translating them into the correct interventions
- Excellent time and programme management skills
- High personal ownership and accountability where you are self-directed, reliable and able to thrive in a self-managed environment
- A collaborative, team first approach that actively supports colleagues to achieve shared goals
- A scalability mindset, comfortable with change
- Desirable Attributes
- An eye health or clinical background (e.g optometry) or understanding of screening and referral pathways is desirable but not essential
- Customer success, customer enablement or technical account management
- in a software organisation
- of Train-the-Trainer (ToT) or other cascade models including QA of delivery in LMICs
- configuring software for operational and clinical workflows
- Familiar with learning through digital platforms e.g. LMS or in app
- Additional language skills relevant to Peek’s partner geographies
Responsibilities
Lead structured onboarding, enablement and in-country Software User Training (SUT) with Peek’s implementing partners using standard learning assets (digital and non-digital). Deliver demonstrations and facilitative hands-on sessions where they add value beyond self-serve learning.
Support field monitoring visits and facilitate software release alignment with partners ensure they keep up to date with Peek’s latest releases
Stay up to date with internal software knowledge as Peek’s product evolves
Train new Peek staff on Peek Capture and Admin
Coach and develop core teams, Trainer of Trainers (ToT) lead trainers, Partner-as-Trainer (PaT) representatives and Training Consultants so Peek training is cascaded confidently and independently
Quality assure all Peek training models (ToT, PaT and subsequent cascade models) from Peek through partners’ trainers to end users, using on the ground observation and remote monitoring against the certification framework’s QA criteria. Coach and give feedback where quality falls short, confirming improvement with data informed decision making. Own the assurance and sign-off your core team SUT certification decision, where readiness depends on cascade quality and programme screening outputs.
Through remote monitoring, reinforce screening and referral protocols and govern quality of practice, catching issues early and intervening with core teams where necessary. Align quality assurance (QA) activity to team and organisational OKRs, feeding findings and trends into quarterly reporting
Attend in-country programme design workshops, leading on configuration. Translate agreed designs into accurate configuration with country Programme Management Leads (PMLs) and partners, following best practice and supporting clean data reporting. Challenge requests that compromise data integrity, finding compliant alternatives with PMLs, partners, Data Insights, Product and Peek’s Software Application Support Engineer. Validate and test workflows with Programme Managers (PMs), IT leads and partner stakeholders before SUT training, ensuring users understand the operational flow created
Own software adoption and behaviour-change outcomes so partners use the software confidently, correctly and independently. Monitor usage and engagement alongside outcome data e.g. referral outcomes, false positive rates, screening practices, connected to care rates distinguishing adoption issues from protocol, capability or operational causes. Report programme level outcomes against OKRs working with the Partner and Customer Enablement team and Data Insights team to test interpretations. Intervene proactively through coaching, corrective input, protocol reinforcement, configuration review or escalation, and follow up with partners accordingly
Act as a Subject Matter Expert (SME) working with the wider enablement team reviewing materials for accuracy and field deliverability so Peek training assets keep improving. Gather partners feedback systematically and channel recurring themes into learning assets, configurations standards or product change working with respective Peek teams
Own and triage incoming partner queries, tickets, bugs and enhancement requests, resolving at first line support within agreed SLAs and keeping partners updated. Escalate where needed to the Application Support Engineer and Product Development team with clear reproduction detail, impact and urgency.
Plan and manage multiple country team programmes in parallel alongside internal projects with a realistic view of your capacity and flagging conflicts early to the Head of Partner and Customer Enablement.
Maintain enablement plans covering scope, timelines, dependencies, time spent and owners using Monday.com boards. Keep internal and external meeting notes current and transparent to Peek teams. Prioritise against OKRs, deliver to agreed timelines and flag risks and dependencies in good time.
Take full ownership and accountability for your workload, decisions and outcomes. Success in the role is dependent on whether partners achieve programme outcomes and how enablement gaps are closed.
Support colleagues toward shared team goals through knowledge sharing, work cover and peer reviews building strong relationships across functions and geographies.
Grow your networks at industry events representing Peek and working with our Communications teams to ensure clear messaging and branding of Peek with existing and potential partners\
Key Attributes
A teaching or training qualification, with a minimum of 2 years