Partner and Customer Enablement Lead
AI summary
Peek Vision is hiring a Partner and Customer Enablement Lead to drive onboarding, training, and software adoption with implementing partners across Kenya. The role involves leading Software User Training, quality-assuring training cascades, supporting field monitoring, and owning partner query resolution for the mobile eye-screening platform. It is a full-time remote position requiring a BA/BSc/HND and at least two years of experience, ideally in education, teaching, or training.
- Full-time remote role focused on partner onboarding and customer enablement
- Lead Software User Training and quality-assure training cascades across partners
- Requires BA/BSc/HND and minimum 2 years experience
- Based in Kenya within the Education / Teaching / Training field
- Owns partner query triage, software adoption, and behaviour-change outcomes
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Partner and Customer Enablement Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Peek Vision and the role in Not specified.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Partner and Customer Enablement Lead role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Peek Vision before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Peek Vision is a mobile-based eye-screening and vision-care platform designed to expand access to basic vision testing, particularly in underserved or low-resource settings. It utilizes a smartphone camera and optional low-cost hardware to perform visual acuity and color-vision tests, helping to detect common refractive errors and early signs of eye disease.
Partner and Customer Enablement Lead
Job Type
Full Time
,
Remote
Qualification
BA/BSc/HND
Experience
- 2 years
- Location
- Kenya
- Job Field
- as a teacher, trainer or facilitator
- Demonstrable
- training teams (remotely) in low-middle income countries (LMICs)
- Strong understanding of software products, software configuration and how customer adoption works in practice
- Demonstrable
- managing customers or partner relationships, effectively managing expectations and
- driving programmes to better outcomes
- Strong coaching and facilitation skills, building capability in others so knowledge sticks. Confident observing
- practice, giving developmental feedback and holding a quality standards with people you don’t manage
- Excellent communication and presentation skills, explaining technical concepts to non-technical audiences, adapting to varying literacy, digital literacy, English proficiency and cultural context. Credible in front of a room or on a call when working with partners remotely.
- Confident with data, tracking engagement and outcomes, reaching sound conclusions and translating them into the correct interventions
- Excellent time and programme management skills
- High personal ownership and accountability where you are self-directed, reliable and able to thrive in a self-managed environment
- A collaborative, team first approach that actively supports colleagues to achieve shared goals
- A scalability mindset, comfortable with change
- Desirable Attributes
- An eye health or clinical background (e.g optometry) or understanding of screening and referral pathways is desirable but not essential
- Customer success, customer enablement or technical account management
- in a software organisation
- of Train-the-Trainer (ToT) or other cascade models including QA of delivery in LMICs
- configuring software for operational and clinical workflows
- Familiar with learning through digital platforms e.g. LMS or in app
- Additional language skills relevant to Peek’s partner geographies
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Peek Vision on peekvision.bamboohr.com
- to apply
- Build your CV for free.
- Download in different templates.
Education
- / Teaching / Training
- Key
Responsibilities
Lead structured onboarding, enablement and in-country Software User Training (SUT) with Peek’s implementing partners using standard learning assets (digital and non-digital). Deliver demonstrations and facilitative hands-on sessions where they add value beyond self-serve learning.
Support field monitoring visits and facilitate software release alignment with partners ensure they keep up to date with Peek’s latest releases
Stay up to date with internal software knowledge as Peek’s product evolves
Train new Peek staff on Peek Capture and Admin
Coach and develop core teams, Trainer of Trainers (ToT) lead trainers, Partner-as-Trainer (PaT) representatives and Training Consultants so Peek training is cascaded confidently and independently
Quality assure all Peek training models (ToT, PaT and subsequent cascade models) from Peek through partners’ trainers to end users, using on the ground observation and remote monitoring against the certification framework’s QA criteria. Coach and give feedback where quality falls short, confirming improvement with data informed decision making. Own the assurance and sign-off your core team SUT certification decision, where readiness depends on cascade quality and programme screening outputs.
Through remote monitoring, reinforce screening and referral protocols and govern quality of practice, catching issues early and intervening with core teams where necessary. Align quality assurance (QA) activity to team and organisational OKRs, feeding findings and trends into quarterly reporting
Attend in-country programme design workshops, leading on configuration. Translate agreed designs into accurate configuration with country Programme Management Leads (PMLs) and partners, following best practice and supporting clean data reporting. Challenge requests that compromise data integrity, finding compliant alternatives with PMLs, partners, Data Insights, Product and Peek’s Software Application Support Engineer. Validate and test workflows with Programme Managers (PMs), IT leads and partner stakeholders before SUT training, ensuring users understand the operational flow created
Own software adoption and behaviour-change outcomes so partners use the software confidently, correctly and independently. Monitor usage and engagement alongside outcome data e.g. referral outcomes, false positive rates, screening practices, connected to care rates distinguishing adoption issues from protocol, capability or operational causes. Report programme level outcomes against OKRs working with the Partner and Customer Enablement team and Data Insights team to test interpretations. Intervene proactively through coaching, corrective input, protocol reinforcement, configuration review or escalation, and follow up with partners accordingly
Act as a Subject Matter Expert (SME) working with the wider enablement team reviewing materials for accuracy and field deliverability so Peek training assets keep improving. Gather partners feedback systematically and channel recurring themes into learning assets, configurations standards or product change working with respective Peek teams
Own and triage incoming partner queries, tickets, bugs and enhancement requests, resolving at first line support within agreed SLAs and keeping partners updated. Escalate where needed to the Application Support Engineer and Product Development team with clear reproduction detail, impact and urgency.
Plan and manage multiple country team programmes in parallel alongside internal projects with a realistic view of your capacity and flagging conflicts early to the Head of Partner and Customer Enablement.
Maintain enablement plans covering scope, timelines, dependencies, time spent and owners using Monday.com boards. Keep internal and external meeting notes current and transparent to Peek teams. Prioritise against OKRs, deliver to agreed timelines and flag risks and dependencies in good time.
Take full ownership and accountability for your workload, decisions and outcomes. Success in the role is dependent on whether partners achieve programme outcomes and how enablement gaps are closed.
Support colleagues toward shared team goals through knowledge sharing, work cover and peer reviews building strong relationships across functions and geographies.
Grow your networks at industry events representing Peek and working with our Communications teams to ensure clear messaging and branding of Peek with existing and potential partners\
Key Attributes
A teaching or training qualification, with a minimum of 2 years