P&C Design and Change Management Specialist
AI summary
The P&C Design and Change Management Specialist leads people-readiness for P&C transformation initiatives at IRC, including Workday enhancements, process redesigns, and digital rollouts. The role designs and executes change management plans, stakeholder impact assessments, communication plans, and adoption tracking across the global workforce. It partners closely with training, business analysts, and P&C partners to ensure initiatives are genuinely adopted, not just technically delivered.
- Owns change management for P&C transformation initiatives across IRC's global workforce
- Applies recognized methodologies such as ADKAR or Prosci
- Designs stakeholder impact assessments, communication plans, and readiness checkpoints
- Partners with Training & Learning Delivery Specialist and P&C Partners
- Based in Nairobi, Kenya
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AI salary guide
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- PreferredPractical evidence in entregador, finance, change management specialistThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
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Original source description
The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC’s global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who’s affected, how ready they are, what could go wrong, and how to address it before it does.
Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.
Major
Responsibilities
- Change Management
- Design and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projects
- Design and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gaps
- Develop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audience
- Build and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teams
- Identify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendations
- Establish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launch
- Define and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventions
- Identify and document change risks as part of regular project governance, with clear recommendations
- Partnership & Knowledge Management
- Partner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencing
- Document change approaches, decisions, and lessons learned, contributing to the team’s shared knowledge base
- Conduct post-implementation reviews on change effectiveness for every major initiative
- Stay current on change management best practices and organizational readiness approaches
- Job
Requirements
Work
Experience
- 3–5 years of
- in change management or P&C/HR transformation roles
- Demonstrated
- executing structured change management on P&C technology or business transformation projects
- using or adapting change management tools, templates, or frameworks
- Solid working knowledge of Workday from an end-user or project delivery perspective is a strong advantage
- Change management certification (Prosci, CCMP, or equivalent) is an advantage
- in a complex, matrixed organization
- Required
- 3 - 5 years
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Preferred Qualifications
- Demonstrated Skills and Competencies
- Solid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practically
- Clear and adaptable communicator across audiences, from frontline users to senior stakeholders
- Data-aware: able to define readiness and adoption metrics, interpret findings, and recommend action
- Skilled at identifying and addressing resistance and readiness gaps
- Comfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upward
- Qualifications
- BA/BSc/HND
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