P&C Design and Change Management Specialist

The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC's global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who's affected, how ready they are, what could go wrong, and how to address it before it does.

Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.

Major

Responsibilities

• Change Management
• Design and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projects
• Design and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gaps
• Develop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audience
• Build and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teams
• Identify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendations
• Establish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launch
• Define and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventions
• Identify and document change risks as part of regular project governance, with clear recommendations
• Partnership & Knowledge Management
• Partner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencing
• Document change approaches, decisions, and lessons learned, contributing to the team's shared knowledge base
• Conduct post-implementation reviews on change effectiveness for every major initiative
• Stay current on change management best practices and organizational readiness approaches
• Job

Requirements

Work

for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

The P&C Design and Change Management Specialist at the International Rescue Committee (IRC) is responsible for ensuring the successful adoption of P&C transformation initiatives across the global workforce. This role focuses on the people-readiness aspect of change management, including stakeholder impact assessments, communication plans, and adoption metrics. The specialist collaborates with various teams to design and implement structured change management strategies, addressing resistance and readiness gaps. The position requires a strong understanding of change management methodologies and the ability to communicate effectively with diverse audiences.

Candidate

3–5 years of

Experience

• 3–5 years of
• in change management or P&C/HR transformation roles
• Demonstrated
• executing structured change management on P&C technology or business transformation projects
• using or adapting change management tools, templates, or frameworks
• Solid working knowledge of Workday from an end-user or project delivery perspective is a strong advantage
• Change management certification (Prosci, CCMP, or equivalent) is an advantage
• in a complex, matrixed organization
• in change management or P&C/HR transformation roles
• executing structured change management on P&C technology or business transformation projects
• Knowledge of change management tools, templates, or frameworks
• Solid working knowledge of Workday is an advantage
• Change management certification (Prosci, CCMP, or equivalent) is an advantage
• in a complex, matrixed organization

Preferred Qualifications

Demonstrated Skills and Competencies

Solid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practically

Clear and adaptable communicator across audiences, from frontline users to senior stakeholders

Data-aware: able to define readiness and adoption metrics, interpret findings, and recommend action

Skilled at identifying and addressing resistance and readiness gaps

Comfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upward

Working Environment:

Standard office working environment with the ability to work remote 2-3 days per week

This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

This role is open to candidates located and with the right to work in Kenya, Lebanon, and Columbia.

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in

IRC Way - Standards for Professional Conduct

. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on

Safeguarding

, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the

Knowledge of change management methodologies (ADKAR, Prosci, or equivalent)

Clear and adaptable communicator

Data-aware with ability to define readiness and adoption metrics

Skilled at identifying and addressing resistance and readiness gaps

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P&C Design and Change Management Specialist

IRC - International Rescue Committee

Remote | Columbia, Nairobi

International

Mid level

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