Outbound Sales Representative
AI summary
Futureinno Digital Tech Limited is hiring a full-time Outbound Sales Representative in Kenya to run high-volume cold and warm calls in English and Swahili, promote a free credit assessment, drive app downloads, and nurture leads via WhatsApp Business and SMS. The role pays KSh 15,000–30,000 and requires at least one year of outbound sales or call-center experience, strong local and fintech knowledge, and strict compliance with scripts and QA standards.
- Full-time outbound calling role using bilingual English and Swahili scripts
- Salary range KSh 15,000 – 30,000
- Requires minimum 1 year outbound sales or call-center experience
- Fintech, micro-lending, or cross-border e-commerce experience preferred
- Must follow strict compliance, QA, and CRM data-entry standards
- Live Swahili oral assessment included in the interview process
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Outbound Sales Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Futureinno Digital Tech Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Outbound Sales Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Futureinno Digital Tech Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- F
- Outbound Sales Representative
- Futureinno Digital Tech Limited
- Customer Service & Support
- Today
- Easy apply
- New
- Kenya
- Full Time
- Banking, Finance & Insurance
- KSh
- 15,000 - 30,000
- Share link
- Share on WhatsApp
- Share on LinkedIn
- Share on Facebook
- Share on Twitter
- Share via SMS
- Job summary
- Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion.
- Min Qualification:
- Highschool
Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- Minimum 1 year of outbound sales or call center experience. Prior
- in overseas Fintech, micro-lending, or cross-border e-commerce is highly preferred.
- Strong understanding of Kenyan local culture, M-Pesa payment ecosystems, and the digital lending landscape (e.g., M-Shwari, Fuliza, Tala, Branch).
- Core Competencies:
- Resilience: Ability to thrive in a high-rejection environment, maintaining emotional stability and professionalism.
- Compliance Awareness: Deep respect for regulatory red lines. Zero tolerance for harassment, violence, or false advertising.
- Execution: Strict adherence to Standard Operating Procedures (SOPs) without unauthorized deviations.
- Technical Skills: Proficient in CRM systems and WhatsApp Business API. High accuracy in data entry.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Key
- Language Proficiency:
- English: Fluent with clear pronunciation and strong business communication skills.
- Swahili: Highly proficient; able to conduct daily conversations and explain basic financial concepts (familiarity with Sheng slang is a plus).
- Note: A live Swahili oral assessment will be part of the interview process.
Responsibilities
High-Volume Outbound Calling: Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion.
Omnichannel Lead Nurturing: Within 5 minutes after a call (or in cases of missed calls/rejections), send official download links and compliance disclaimers via WhatsApp Business or SMS. Flexibly select the appropriate channel based on customer tags to maximize conversion rates.
Objection Handling & Compliance: Professionally address common customer concerns regarding interest rates, data privacy, and platform legitimacy. Zero tolerance for over-promising. You must clearly communicate that approvals are subject to system assessment and that late payments will be reported to the Credit Reference Bureau (CRB).
Data Hygiene & Feedback Loop: Quickly identify and tag invalid numbers, empty lines, or wrong persons in the CRM system (e.g., DNC - Do Not Call). Collect authentic frontline feedback on pricing and app UX, and report daily.
Quality Assurance (QA) Adherence: Strictly follow call recording protocols and cooperate with QA audits. Promptly rectify any non-compliant behaviors (e.g., abusive language, calling outside business hours, false promises).
Qualifications &