Operations & Programs Delivery Lead

• Operations & Programs Delivery Lead
• Tc4a.Africa
• Product & Project Management
• Today
• Easy apply
• New
• Nairobi
• Full Time
• Healthcare
• KSh
• Less than 15,000
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• Job summary
• Operations & Programs Delivery Lead
• Reports to: Chief Executive Officer

Experience

• 5–8 years Type: Full-time
• Role.You will take responsibility for the delivery of TC4A’s new and expanding engagements while building the operational systems and discipline that support the wider programme portfolio.
• On programme delivery, you will lead the day
• Min Qualification:
• Bachelors
• Level:
• Mid level
• Length:
• 5 years
• Language Requirement:
• English
• Working Hours:
• Full Time - 8 to 5
• Applicant
• Location:
• Nairobi, Kenya
• Job descriptions &
• delivering health programmes, including global health
• implementation, donor-funded programming, pharmaceutical or medical affairs
• programmes, clinical research operations, or related areas.
• ●
• delivering programmes across more than one country, including working
• through
• in-country teams, implementing partners or external stakeholders.
• ●
• managing people, ideally including remote or distributed teams.
• ●
• managing programme budgets and reporting to the standards expected by a funder,
• donor or commercial client, with a clear understanding of how programme
• milestones connect to invoicing and financial management.
• ●
• A degree in a
• health
• or life sciences discipline
• , such as public health, biomedical
• sciences,
• life sciences, nursing, nutrition or a related field.
• Please note that this role is not designed for candidates
• whose primary degree/professional qualification is
• in clinical medicine and
• dentistry given the current composition of our team.
• ●
• Sufficient
• scientific and health-sector grounding to engage credibly in technical
• discussions with clinicians and identify when content requires further
• technical review.
• ●
• Strong written
• communication skills and the ability to produce high-quality workplans,
• client
• reports, programme documentation and proposal sections under time pressure.
• Added Advantages
• The following would be advantageous but are not
• required:
• ●
• working with pharmaceutical clients, particularly in market access, medical
• affairs or related functions.
• ●
• working in or alongside a technology or digital product team.
• ●
• Previous
• in a health technology start-up or scale-up environment.
• ●
• French-language
• proficiency, given TC4A’s growing West Africa footprint.
• Location
• Nairobi, Kenya
• , with travel across TC4A’s operating markets.
• How to Apply
• Please send your CV to
• admin.kenya@tc4a.comby
• 28 August 2026 at 5:00 PM
• EAT
• Applications will be
• reviewed on a rolling basis.
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Requirements

• Role.
• You will take responsibility for the delivery of
• TC4A’s new and expanding engagements
• while building the operational systems and
• discipline that support the wider programme
• portfolio.
• On programme delivery,
• you will lead the day-to-day execution of new country
• programmes and new
• engagements with pharmaceutical companies, foundations and
• multilateral
• organisations.
• You will manage workplans, budgets, timelines and reporting, and
• lead the working relationship with client programme teams.
• On operations, you
• will establish and maintain the systems that allow TC4A to manage a
• growing
• portfolio effectively: a live workplan for every project, a clearly identified
• owner for every deliverable, a milestone-to-invoice map that Finance can act
• on, and programme documentation that can withstand client, donor or partner
• scrutiny.
• The CEO will continue
• to lead the overall commercial and executive relationship with
• clients.
• Your
• responsibility is to ensure that the work underpinning those relationships is
• delivered on time, within scope and to the quality we have committed to.Your responsibility is
• to ensure that the work underpinning those relationships is delivered on time,
• within scope and to
• the quality we have committed to.
• What You Will Own
• 1. New and expanding engagements.
• Lead the delivery of TC4A’s newest programmes
• and
• the expansion of existing programmes into additional markets. You will own
• workplans, budgets, timelines, reporting and delivery coordination; ensure
• milestones are achieved; and identify and escalate risks early enough for
• corrective action to be taken.
• 2. Operating discipline across the portfolio.
• Build and maintain the operational
• discipline
• required for a growing multi-country portfolio. Every engagement should have a
• current workplan, a clearly named owner for each deliverable, and a
• milestone-to-invoice map that Finance can use to manage billing and cash flow.
• You will also ensure that
• programme documentation, partner and vendor
• agreements, ethics and regulatory
• documentation, and other core project records
• are organised, current and readily
• accessible. We regard this discipline as
• fundamental to our ability to scale.
• 3. Client working relationships.
• For the engagements you manage, lead routine client
• working calls and take responsibility for follow-through on agreed actions. You
• will serve as the principal day-to-day counterpart for client programme teams,
• maintain clarity on
• commitments and timelines, and recognise when a request
• falls outside the agreed scope of work. Where this occurs, you will escalate
• appropriately rather than allowing scope
• changes to be absorbed informally into
• delivery.
• 4. Deliverable review.
• Provide the first level of quality assurance before
• programme
• outputs are shared with clients, including training content,
• protocols, assessments, patient materials and reports. You will confirm that
• outputs are complete, internally consistent,
• professionally presented and
• aligned with the agreed brief. This is a quality, completeness and
• programme-alignment review rather than a clinical sign-off; final clinical
• oversight
• remains with the CEO.
• 5. Country delivery.
• Work through TC4A’s country leads to ensure effective
• programme
• delivery across our operating markets. You will define what your
• engagements require
• from country teams, establish clear expectations and hold
• teams accountable for delivery
• standards. As TC4A’s portfolio and country
• presence expand, direct line management of
• country teams may become an
• increasing part of this role.
• What Success Looks Like
• ●
• New
• engagements are launched and delivered on time.
• ●
• Every live
• engagement has an up-to-date workplan, a clearly identified owner for every
• deliverable, and a milestone-to-invoice map that Finance can act on.
• ●
• Clients regard
• you as their primary working-level counterpart and have confidence in
• the
• quality and reliability of programme delivery.
• ●
• No deliverable
• reaches a client without appropriate internal review.
• ●
• Programme
• documentation is consistently maintained to a standard that could
• withstand a
• client or partner audit without significant preparation.
• ●
• Delivery
• processes are sufficiently consistent and repeatable that TC4A can enter a
• new
• market without rebuilding its operating approach from the ground up.
• ●
• 5–8 years of