Operations Manager
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Oya Microcredit is seeking a hands-on Operations Manager to lead field operations, credit portfolio performance, and multiple team layers in Nairobi. The role requires a relevant bachelor’s degree and at least three years of senior operations or field management experience, preferably in microfinance.
- Full-time management role based in Nairobi
- Reports to the Head of Operations
- Leads Cluster Managers, monitoring officers, and sales executives
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Oya Microcredit is seeking a hands-on Operations Manager to lead field operations, credit portfolio performance, and multiple team layers in Nairobi. The role requires a relevant bachelor’s degree and at least three years of senior operations or field management experience, preferably in microfinance.
- Full-time management role based in Nairobi
- Reports to the Head of Operations
- Leads Cluster Managers, monitoring officers, and sales executives
- Requires 3+ years of relevant senior operations experience
- Candidates must be Kenyan
- Application deadline: 28 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Oya Microcredit and the role in Nairobi.
- Add concrete examples related to sales, retail, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-28.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Oya Microcredit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Operations Manager
Date Posted: 04/11/2026
Job Type: Full Time
Job Level: Management
Employer: Oya Microcredit
Industry: Administration
Salary: Open
Location: Flexible Placement
Country: Kenya
Deadline: 28/11/2026
Administration Jobs, Oya Microcredit Jobs. The Operations Manager oversees operational processes and field management, requiring a Business/Finance Bachelor’s degree and 3+ years senior operations or field management experience in microfinance (preferred), banking, or telecom. Full-time role in Nairobi.
Reports To: Head of Operations
We are a fast-growing microcredit company seeking a highly competent and hands-on Operations Manager to lead a full operational sector (region).
This is a senior, performance-driven role responsible for managing multiple layers of teams including Cluster Managers, General Monitoring Officers and Sales Executives, while driving portfolio quality, growth, and operational discipline. The ideal candidate must be deeply experienced in field operations, credit management, and team leadership, with the ability to deliver results in a fast-paced, high-accountability environment.
The ideal candidate should be hands-on, strategic, and able to balance field execution with overall business management.
Qualifications & Requirements
Bachelor’s Degree in Business, Finance, or a related field
Minimum 3+ years’ experience in a senior operations/field management role in:
Microfinance / Microcredit (highly preferred)
Banking (Retail/SME lending)
Telecommunications (Sales & Distribution)
Proven experience managing large, field-based teams across multiple locations
Demonstrated success in portfolio growth and debt recovery
Must be a Kenyan
Key Competencies
Strong leadership presence. Ability to command, influence, and drive performance
Execution-focused i.e. delivers results, not just plans
Highly analytical with strong grasp of portfolio performance metrics
Firm but fair in managing teams and enforcing accountability
High resilience and ability to operate under pressure and long working hours
Strong decision-making and problem-solving skills
Excellent communication and stakeholder management skills
Deep understanding of mass and middle-market lending dynamics
*Male candidates are encouraged to apply*