Operations Customer Expert (Customer Service Representative)
AI job insight
Teleperformance Kenya is hiring a Customer Service Representative based onsite in Mombasa. The role involves responding to customer inquiries via phone, email, and chat, handling complaints, and maintaining accurate records. Candidates need at least 1 year of customer service experience, a degree or diploma, strong English (C1), and 40 WPM typing speed.
- Full-time onsite customer service role based in Mombasa
- Requires minimum 1 year of customer service experience
- Degree or diploma in any related field needed
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Teleperformance Kenya is hiring a Customer Service Representative based onsite in Mombasa. The role involves responding to customer inquiries via phone, email, and chat, handling complaints, and maintaining accurate records. Candidates need at least 1 year of customer service experience, a degree or diploma, strong English (C1), and 40 WPM typing speed.
- Full-time onsite customer service role based in Mombasa
- Requires minimum 1 year of customer service experience
- Degree or diploma in any related field needed
- C1-level English plus 40 WPM typing with 90% accuracy
- Flexibility to work day and night shifts required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, Customer service representativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Customer Expert (Customer Service Representative) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Teleperformance and the role in Mombasa.
- Add concrete examples related to call_center, part_time, Customer service representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Customer Expert (Customer Service Representative) role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Teleperformance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
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TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Operations Customer Expert (Customer Service Representative) - Mombasa Based TP Kenya
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
1 year
Location: Mombasa
Job Field: Customer Care, Success and Service
Key Accountabilities
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
Typing speed of 40WPM with accuracy of 90% and above
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
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