Operations Associate
AI summary
An Operations Associate role based in Nairobi supporting the wider Operations team in maintaining a stable and reliable payment ecosystem. The position involves monitoring and investigating transactions, processing refunds and adjustments, resolving partner issues, and providing updates to stakeholders. Full-time role reporting to the Operations Supervisor.
- Full-time role based in Nairobi, Kenya
- Supports payment ecosystem operations and transaction processing
- Involves refunds, adjustments, reversals, and partner issue resolution
- Reports to Operations Supervisor with no direct reports
- Experience in financial services, remittances or operations is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in internship, finance, OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Anonymous Employer and the role in Nairobi.
- Add concrete examples related to internship, finance, Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Associate role in internship, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Anonymous Employer before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Operations Associate
- Anonymous Employer
- Legal Services
- 1 month ago
- Easy apply
- Nairobi
- Full Time
- Confidential
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- Job summary
- The Operations Associate supports the wider Operations team by handling day-to-day tasks that contribute to the stability and reliability of the company’s payment ecosystem.
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
Requirements
Location: Nairobi
Reports to: Operations Supervisor
Supervises: None
The Operations Associate plays a vital role in ensuring smooth and efficient transaction processing, partner support, and customer satisfaction. This role involves monitoring and investigating transactions, resolving operational issues, processing refunds and adjustments, and providing accurate updates to internal and external stakeholders. The Operations Associate supports the wider Operations team by handling day-to-day tasks that contribute to the stability and reliability of the company’s payment ecosystem.
Responsibilities
- Monitor all transactions to ensure they reach a final status (Paid/Declined) within 30 days.
- Track cash payout transactions and ensure collection within 15 days, or trigger refunds when required.
- Investigate delays with payout partners and ensure swift resolution.
- Verify and approve wallet top-ups and withdrawal requests under GBP 500.
- Process refunds securely back to the customer’s original payment method.
- Escalate pre-funding issues to the Finance team.
- Share relevant partner updates with internal teams and maintain smooth communication.
- Resolve pay-in and pay-out partner issues, escalating persistent challenges to Tier 3. \
- Manage all transaction status follow-ups until closure.
- Log and escalate system/technical issues to IT via PSI (Level 1/2/3).
- Create and close Agent/Teller accounts as required.
- Coordinate the ordering, setup, and configuration of POS devices.
- Strong attention to detail and a high sense of accountability.
- Excellent communication and follow-up skills.
- Ability to work efficiently under pressure and meet deadlines.
- Previous
Experience
- in financial services, remittances or operations is an added advantage.
- • Problem-solving mindset and willingness to learn new systems.
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