Operations Administrator
AI summary
ATL Global Business is hiring an Operations Administrator in Nairobi to support its tourism operations team. The role involves auditing bookings, reconfirming travel arrangements, coordinating field teams, and managing a 24-hour concierge and emergency line. The position suits a tourism professional with strong organizational, communication, and problem-solving skills.
- Tourism operations role focused on bookings, logistics, and guest support
- Includes 24-hour emergency and concierge line management
- Requires 3+ years experience in tourism, travel, or hospitality
- TourPlan or similar tourism management system experience is an added advantage
- Fast-paced role requiring flexibility and calm under pressure
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Administrator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ATL Global Business and the role in Nairobi.
- Add concrete examples related to driver, sales, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Administrator role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ATL Global Business before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
We are seeking a highly organized, proactive, and service-oriented Operations Administrator to join our dynamic Operations Team in Nairobi. This role is ideal for a tourism professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to providing high-quality support to guests, suppliers, and internal teams.
The Operations Administrator will play a critical role in ensuring the smooth delivery of tourism services by auditing bookings, reconfirming travel arrangements, coordinating operational logistics, and managing guest support through the 24-hour concierge and emergency service.
Key
Responsibilities
- Audit and verify all services sold to clients to ensure accuracy, completeness, and readiness for delivery.
- Reconfirm accommodation, transport, excursions, flights, and other travel arrangements prior to guest arrival.
- Coordinate and brief driver guides, airport representatives, and field teams on guest requirements, itineraries, and service expectations.
- Manage the 24-hour emergency and concierge line, responding promptly to guest queries, incidents, and emergencies and coordinating appropriate resolutions.
- Liaise with suppliers and internal departments to ensure seamless and timely service delivery.
- Monitor guest movements and communicate itinerary changes or operational updates to relevant stakeholders.
- Verify local flight arrangements and relevant international travel information to ensure accuracy and operational readiness.
- Maintain accurate incident reports, service records, and other operational documentation.
- Identify appropriate opportunities for additional services and local sales while ensuring these are relevant to guest needs.
- Support operational excellence by ensuring guest requirements, including language preferences, special requests, and other specific needs, are effectively communicated and catered for.
- Identify and escalate potential service delivery issues and support timely corrective action.
- Minimum Qualifications and
Experience
- Degree or Diploma in Tourism Management, Tour Operations, Hospitality Management, Business Administration, or a related field.
- Minimum of three (3) years of relevant
- in the tourism, travel, hospitality, or destination management industry.
- Strong knowledge of tourism operations, supplier coordination, travel arrangements, and service delivery processes.
- using TourPlan or a similar tourism management system will be an added advantage.
- Proficiency in Microsoft Office applications.
- Ability to remain calm under pressure and respond effectively to emergencies and unexpected operational challenges.
- Flexibility to support a 24-hour operational environment when required.
- Required
Knowledge and Skills
- The ideal candidate should demonstrate:
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, suppliers, driver guides, representatives, and internal teams.
- Strong organizational and coordination skills, with excellent attention to detail.
- Effective problem-solving and decision-making abilities, particularly in time-sensitive situations.
- A strong customer service orientation and commitment to delivering exceptional guest experiences.
- Ability to manage multiple tasks and priorities in a fast-paced operational environment.
- Professionalism, reliability, adaptability, and a high level of accountability.
- Ability to work collaboratively as part of a diverse and service-focused team.