Operating Effectiveness Manager
AI summary
Cigna is hiring an Operating Effectiveness Manager in Nairobi to lead Lean Six Sigma consultants, assess workflows, and drive process improvement across global operations. The role involves stakeholder engagement, data-driven insights, transformation planning, and cross-functional collaboration. Competitive salary, hybrid work, medical insurance, and development benefits are offered.
- Lead and mentor Lean Six Sigma consultants on process improvement projects
- Design long-term transformation plans and present improvement proposals
- Engage senior stakeholders across multiple business areas
- Hybrid multicultural role with competitive salary and private medical insurance
- Requires at least 10 years of transformation experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, operations management, process improvementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operating Effectiveness Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Cigna and the role in Nairobi.
- Add concrete examples related to entregador, operations management, process improvement, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operating Effectiveness Manager role in entregador, operations management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Cigna before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
As an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast-paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.
What You’ll Do
Mentor Lean Six Sigma consultants on their day-to-day project management
Upskill resources on Lean Six Sigma methodologies.
Validate process maps, assess current workflows, and help identify gaps or structural issues that require improvement.
Build stakeholder relationships with senior leaders across various books of business. Drive innovation programs aligned to their strategic objectives.
Engage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations.
Design long term transformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas.
Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.
What You’ll Bring
At least 10 years of
Experience
- in a transformation role at Cigna or a similar business.
- supporting business projects, improvement initiatives, or acting as a subject matter expert.
- Strong communication, presentation, and stakeholder engagement skills.
- Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
- Solid understanding of business processes, structures, and operational best practices.
- Familiarity with Agile and DevOps methodologies.
- Skills
- Soft Skills
- People management across consulting teams
- Strong collaboration skills with the ability to engage colleagues across functions and geographies.
- Clear verbal and written communication to support analysis, presentations, and training.
- Problem-solving and critical thinking capabilities, with creativity in approaching complex challenges.
- Ability to plan, coordinate, and manage multiple tasks in a fast-paced environment.
- Openness to learning and continuous improvement.
- Technical / Functional Skills
- Six Sigma or similar process improvement certification.
- Proficiency in process mapping and flowchart creation tools, including Visio.
- Strong working knowledge of PowerPoint and Excel.
- Understanding of Agile concepts.
- Knowledge of business process design and improvement techniques.
- process automation exposure, or project/change management experience.
- Nice to Have (optional)
- Masters degree in business management.
- ISO Certification / Auditing
- Why Join Us
- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee wellbeing benefits.
- Educational development program to support your professional growth.