Onsite Technology Support Associate
AI summary
EY is hiring an Onsite Technology Support Associate in Nairobi to provide end-user IT support, deploy hardware and software, resolve incidents, and assist with office moves and asset management. The role requires a relevant Bachelor's degree, strong analytical and communication skills, and a customer-service focus. The vacancy expires on October 20, 2026.
- End-user IT support role at EY in Nairobi
- Hardware and software deployment and incident resolution
- Requires relevant Bachelor's degree and strong communication skills
- Minimum B in KCSE and B in English & Mathematics
- After-hours support for escalated issues may be required
- Application deadline is October 20, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, IT supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Onsite Technology Support Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EY and the role in Nairobi.
- Add concrete examples related to call_center, technology, IT support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-20.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-20
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Onsite Technology Support Associate role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EY before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
August 21, 2026
Nairobi
,
Kenya
Expiration date
October 20, 2026
2 Years
Gender
Both
Qualification
Bachelor Degree
Job Description
Requisition ID:1737072
Job summary
The Information Technology Specialist which will be based in Nairobi performs multiple technology support activities in providing end user support to Firm personnel. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.
The Information Technology Specialist:
Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hire, and receiving hardware from separating employees
Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies identify sources and trends of technical problems to prevent future occurrences
Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
Assists with off-site support for firm sponsored functions/meetings
Performs asset management
Responsibilities
- as assigned by supervisor
- Assists with IT tasks related to office moves, build outs and relocations
- Operates as “remote hands” for other IT functions such as Telecommunications and Hosting
- Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Understands the Firms business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of firm personnel
- Job
- Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
- Decision making
- are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
Requirements
- Experience/Skill
- Relevant Bachelor’s Degree with a minimum of upper second-class honours or its equivalent
- A minimum overall grade of a B in KCSE and B in both English & Mathematics
- Excellent communication, interpersonal, organizational, and time management skills
- Excellent customer service attitude
- Ability to work effectively with all levels of end users and IT personnel
- Analytical/Decision making