Officer, IT Platform Support Operations
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NCBA Group is hiring a full-time Officer, IT Platform Support Operations in Nairobi. The role covers L1 support, ITSM incident and problem management, daily close-of-business runs, system administration and reporting. It requires a relevant bachelor’s degree, ITIL Foundation and at least two years of IT support experience; applications are due by 08/11/2026.
- Full-time IT support role focused on core and business systems.
- Handles L1 support, ITSM incidents, problem escalation and SLA-aligned workarounds.
- Runs daily close-of-business activities and performs system administration.
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NCBA Group is hiring a full-time Officer, IT Platform Support Operations in Nairobi. The role covers L1 support, ITSM incident and problem management, daily close-of-business runs, system administration and reporting. It requires a relevant bachelor’s degree, ITIL Foundation and at least two years of IT support experience; applications are due by 08/11/2026.
- Full-time IT support role focused on core and business systems.
- Handles L1 support, ITSM incidents, problem escalation and SLA-aligned workarounds.
- Runs daily close-of-business activities and performs system administration.
- Requires a relevant bachelor’s degree, ITIL Foundation and 2+ years of experience.
- Application deadline: 08/11/2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, technology, IT Support OfficerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer, IT Platform Support Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA Group and the role in Nairobi.
- Add concrete examples related to entregador, technology, IT Support Officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-08.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-08
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Officer, IT Platform Support Operations role in entregador, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Officer, IT Platform Support Operations
Date Posted: 29/10/2026
Job Type: Full Time
Job Level: Middle
Employer: NCBA Group
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 08/11/2026
IT Jobs, NCBA Group Jobs. Officer, IT Platform Support Operations handles L1 support, core platform COB runs, and ITSM ticketing, requiring an IT Bachelor’s, ITIL Foundation, and 2+ years IT support experience. Full-time role in Nairobi.
Job Purpose Statement
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
Duties and Responsibilities
Daily COB Services 30%
To execute all Daily COB (Close of Business) activities performed across the Core Systems as per the documented procedures.
Incidents Management 40%
To provide 1st Level Support and ensure the resolution of service incidents escalated to the Platform Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA.
Problem Management 10%
To escalate problems and continuously engage with the 2nd & 3rd level teams to ensure timely resolution of all escalated system faults/bugs on the Core Systems and other Business Systems.
System Administration 15%
Perform day-to-day administration duties across the Core Systems and Business systems platforms so as to ensure system stability and consistent levels of service delivery.
System Reporting 5%
Analysis, design and generation of various reports in an accurate manner and distribute in an effective and timely manner. development initiatives that will grow the team’s knowledge and skills.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or related field.
- Minimum 2 years’ experience with 1 years in an IT service support, systems analysis or service management role within a large highly digitized organization managing mission critical systems.
- ITIL Foundation certificate.
- One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
- Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
- Good understanding of the financial services and how IT contributes to the success of the financial institutions.