NOC Engineer/MSP Experience
AI summary
Solvo Global is hiring a Tier 3 IT Support & NOC Agent in Nairobi, Kenya. The role involves advanced network monitoring, incident management, root cause analysis, and infrastructure support across client environments using tools like SolarWinds, PRTG, and Zabbix. Candidates should have MSP experience and strong skills in routing, switching, security operations, and Microsoft 365 environments.
- Tier 3 escalation role with advanced technical responsibilities
- MSP experience required for multi-client environment support
- Uses SolarWinds, PRTG, Nagios, Zabbix, and other monitoring tools
- Involves root cause analysis, automation, and security operations
- Requires expertise in BGP, OSPF, SD-WAN, and network troubleshooting
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, entregador, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NOC Engineer/MSP Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Solvo Global and the role in Nairobi.
- Add concrete examples related to security, entregador, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NOC Engineer/MSP Experience role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Solvo Global before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Position Overview
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment.
This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership, and infrastructure improvement across client environments.
This position combines deep technical expertise with proactive operational responsibility, ensuring system stability, performance, and reliability. The Tier 3 Engineer plays a key role in root cause analysis, automation, monitoring strategy, and technical leadership while supporting both reactive escalations and proactive service delivery.
Key
Responsibilities
- Network Monitoring & Performance
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics Incident & Problem Management
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnosis, and manage incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures Escalation Management
- Serve as primary escalation point for Tier 1 and Tier 2 support agent teams.
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and facilitate bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
- Network Operations & Maintenance
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
- Troubleshooting & Support
- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump, or other
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Work on SSID requests, conference issues and other special requests Systems & MSP Support
- Solve complex Windows/macOS issues and lead Root Cause Analysis for recurring problems.
- Architect and manage Hybrid Active Directory, Azure/Entra ID, and the full Microsoft 365 suite.
- Help build advanced scripts (PowerShell) and RMM workflows to automate manual tasks and monitoring.
- Oversee EDR security deployments and lead disaster recovery operations.
- Security Operations & Compliance
- Monitor security event logs and SIEM alerts for potential threats or breaches
- Implement and maintain network security policies and access control lists (ACLs)
- Respond to security incidents and coordinate with security operations team
- Perform security vulnerability assessments on network devices
- Ensure compliance with organizational security standards and regulatory
Requirements
- Maintain audit logs and documentation for compliance reporting
- Participate in security incident response procedures
- Field Technician Coordination & Dispatch Work with field technicians and coordinate tech dispatches for:
- PMS (Property Management System) troubleshooting and connectivity issues