NOC Coordinator
AI summary
Fireside Group is hiring a NOC Coordinator in Nairobi to lead network operations, monitor performance, manage incidents, and ensure timely resolution of connectivity and infrastructure issues. The role requires a diploma or degree in telecommunications, electrical/electronics engineering, or a related field, plus at least two years of experience. Candidates should send their CV and application letter to jobs@fireside.africa.
- On-site role based in Nairobi, Kenya
- Requires diploma or degree in telecommunications or related field
- Minimum 2 years of similar experience needed
- Focus on fiber network operations and SLA compliance
- Apply by sending CV and application letter to jobs@fireside.africa
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Network Operations, NOCThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NOC Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fireside Group and the role in Not specified.
- Add concrete examples related to call_center, Network Operations, NOC, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NOC Coordinator role in call_center, Network Operations?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fireside Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- Fireside Group is highly committed to advancing the girl child both career wise and economically. The women empowerment program at Fireside Group ensures that women seeking to venture into the engineering sector get as much access and opportunities as their male counterparts.
- NOC Coordinator
- Job Type
- Full Time
- Qualification
- BA/BSc/HND
- ,
- Diploma
Experience
2 years
Location
Nairobi
Job Field
Project and Program Management
NOC Coordinator at Fireside Group. Responsible for coordinating network operations, monitoring network performance, managing incidents, and ensuring timely resolution of connectivity and infrastructure issues. Requires a relevant qualification in information technology, telecommunications, networking, or a related field. The role is based in Nairobi with duties performed on-site.
Qualifications
Diploma/ Bachelor’s Degree in Telecommunication, Electrical & Electronics, Engineering or related field.
2+ years of
in a similar role.
Strong understanding of fiber network and concepts.
Excellent communication and customer service skills.
Ability to multitask and maintain focus in a fast-paced environment.
Key
Responsibilities
- Lead NOC operations and coordinate dispatch activities.
- Ensure compliance with agreed SLA and escalation procedures.
- Track work orders and ensure timely updates from the field teams.
- Monitor incidents, faults, tickets and restoration timelines.
- Coordinate between NOC dispatch, field technicians and project management
- Ensure all tickets are closed within the approved MTTR
- Promptly escalate issues for intervention as expected.
- Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines.
- Ensure Service Level Agreements are maintained and exceeded through efficient ticket management.
- Prepare daily reports on all scopes achieved.
- Maintaining a good relationship and rapport with the clients.
- Ensure 100% compliance on EHS standards for the teams in regions being handled.
- Any other duty that may be assigned from time to time.
- Check how your CV aligns with this job
- Method of Application
- All qualified and interested candidates should send their CVs and Application Letters to
- jobs@fireside.africa.
- Only short-listed candidates will be contacted.
- Build your CV for free.
- Download in different templates.