Network Engineer – Central IP Field Support

Network Engineer – Central IP Field Support

HCS Affiliates Group

·

Consulting

Full Time

Nairobi

Nairobi

Deadline:

31 October 2026

Posted

August 4, 2026

Role Profile

Report directly to the Senior Engineer overseeing MAN and Field operations to ensure alignment with project objectives and technical standards.

Head – Enterprise Technical Support oversees secondary reporting responsibilities, ensuring accurate and timely dissemination of critical information to relevant stakeholders. This role involves compiling, analyzing, and validating technical data to support decision-making processes within the organization. The position requires strong communication skills to present findings clearly and a deep understanding of enterprise-level technical operations to address support-related inquiries effectively.

We are seeking a motivated professional to join our Technology department. The ideal candidate will possess expertise in technology solutions and demonstrate a commitment to staying abreast of industry advancements.

Responsibilities

include designing, implementing, and maintaining technology systems, as well as providing technical support to end-users. Proficiency in relevant programming languages, software applications, and network infrastructure is essential. Additionally, the role requires strong problem-solving abilities, effective communication skills, and the capacity to collaborate with cross-functional teams to achieve organizational objectives. A degree in Computer Science, Information Technology, or a related field is preferred, along with relevant certifications and prior

include [list 2-3 main duties], with additional focus on [another key duty or requirement]. Proficiency in [specific software, tool, or methodology] is essential, as is the ability to [soft skill or competency, e.g., collaborate cross-functionally or manage multiple priorities]. A strong background in [related field or industry knowledge] is preferred, and the successful candidate will demonstrate exceptional organizational and communication skills to thrive in a dynamic environment.

The Sectional IP Network Engineer–Field is tasked with maintaining MAN network availability and customer uptime KPIs by performing on-site power-related maintenance for designated MAN nodes, ensuring service quality and continuity in alignment with company standards and within allocated budgetary constraints. Additionally, the role involves conducting Feasibility & Implementation assessments, as well as managing ISDN and PSTN circuit disconnections and reconnections at the MAN level.

The position reports directly to [specific title/role, e.g., “the Chief Financial Officer”], overseeing a team of [X] direct and [Y] indirect reports across [Z] departments. This role plays a pivotal part in aligning strategic objectives with operational execution while ensuring cross-functional collaboration and accountability. The incumbent will interface with senior leadership to drive performance, optimize workflows, and uphold organizational standards. Key stakeholders include [list relevant departments, teams, or external partners, if applicable].

The scale of the position entails overseeing a team whose size is determined by project demands and organizational requirements. This role necessitates effective leadership to coordinate efforts, ensure task completion, and maintain alignment with strategic objectives.

include fostering collaboration, delegating

appropriately, and optimizing team performance to achieve desired outcomes. The ideal candidate will demonstrate strong interpersonal skills, adaptability to shifting priorities, and a commitment to driving results through cohesive teamwork. Proficiency in communication and conflict resolution is essential to navigate challenges and sustain productivity.

This position has no direct reports.

The position does not involve overseeing indirect reports, meaning there are no employees who report to the direct reports within this role.

A minimum of three indirect reports, such as contractors, consultants, or external service providers, may be managed by this role.

Oversee and manage a diverse array of critical tasks, ensuring alignment with organizational objectives and operational efficiency. Perform duties including strategic planning, team leadership, and performance assessment to drive productivity and innovation. Collaborate with cross-functional teams to implement best practices, streamline processes, and maintain high standards of quality and compliance. Provide guidance and mentorship to staff, fostering a culture of continuous improvement and accountability. Monitor key performance indicators, analyze data trends, and generate actionable insights to inform decision-making and strategic initiatives.

Ensure MAN availability remains consistent by proactively maintaining the power supply of the nodes.

Effectively address and resolve MAN and Switch power-related faults assigned to you within the stipulated Service Level Agreements (SLAs).

Facilitating essential progress updates throughout the restoration process to guarantee the customer receives complete and timely communication.

Conduct feasibility assessments, implement, and manage the disconnection and reconnection of ISDN and PSTN circuits.

Comprehensive documentation of customer setup processes is required, ensuring all steps are clearly outlined and easily accessible. This includes detailed instructions for initial configuration, system integration, and troubleshooting procedures. The documentation must be thoroughly reviewed for accuracy and completeness before being finalized and shared with customers. Additionally, regular updates to the documentation should be made to reflect any changes in setup procedures or system requirements.

Ensure a secure work environment by adhering to HSE protocols, engineering standards, established procedures, and applicable legal regulations.

Monitor individual performance metrics and recommend strategic initiatives aimed at enhancing productivity and effectiveness.

Oversee and record network expenditures while ensuring alignment with Finance department guidelines.

Performs any additional duties as assigned or delegated by the line manager.

Principal Outputs for this role

Adhere to the designated monthly fuel allocation, ensuring compliance with prescribed usage limits for all operational activities.

Monthly, submit Street MAN power meter readings to the finance department by the 20th of each month.

Achieving a 99.65% average availability for Nairobi Means throughout the year demonstrates exceptional reliability and operational excellence.

To ensure operational excellence, it is imperative that 90% of Nairobi’s Multi-Service Access Nodes (Means) meet Power performance targets.

Nairobi’s Medium Voltage Secondary Network Systems (Means) demonstrate exceptional performance, with 90% of these systems achieving a Power reliability rating exceeding 90%.

80% of disconnected lines must be restored within a two-hour window following the receipt of payment for outstanding bills.

Customer service level agreement (SLA) compliance requires that 80% of all provision and cessation cases assigned are resolved within a 24-hour timeframe.

We aim to resolve 80% of reported faults within a four-hour timeframe to ensure minimal disruption to operations.

Perform quarterly routine maintenance on all MAN nodes while evaluating and documenting power autonomy status for each node, along with corresponding recommendations.

Deliver all assigned Feasibility tickets within a 24-hour timeframe.

Seeking candidates with a strong academic background and relevant professional

such as project management, stakeholder collaboration, and problem-solving in dynamic environments. Additionally, familiarity with industry-specific tools, methodologies, and compliance standards is essential to ensure seamless integration and operational excellence.

Demonstrates a proven track record of 3 to 5 years of hands-on

to ensure timely and efficient task completion.

Maintains composure and performs effectively in high-pressure situations.

Demonstrated capability to collaborate effectively within a team environment.

Continual improvement entails an ongoing commitment to enhancing processes, products, and services to achieve superior efficiency, quality, and customer satisfaction. This involves systematically identifying areas for enhancement, implementing innovative solutions, and measuring the impact of changes to ensure sustained progress. Employees at all levels are expected to contribute ideas, participate in improvement initiatives, and embrace a culture of adaptability and proactive problem-solving. Key

include analyzing performance data, collaborating across teams, and fostering an environment where continuous learning and refinement are prioritized to drive organizational excellence.

Accomplished professionals with a broad and deep expertise across multiple domains are sought for this role. Candidates must demonstrate extensive knowledge and hands-on

include analyzing workflow inefficiencies, implementing scalable solutions, and collaborating with stakeholders to align business objectives with performance metrics. The role demands proficiency in identifying key performance indicators, fostering innovation, and ensuring seamless integration of systems and teams. Qualifications encompass demonstrated

include fostering a culture of continuous improvement, leading cross-functional teams, and championing the adoption of emerging technologies. Proficiency in identifying market trends, analyzing data, and driving change initiatives will be essential to success in this role.

Passionate about devising innovative strategies and pioneering solutions to address both existing and upcoming challenges. Cultivates an environment where creative approaches are not merely encouraged but actively sought across the organization, driving continuous performance improvements and fostering the generation of fresh business opportunities.

Overseeing risk mitigation strategies and ensuring compliance with regulatory standards are central to this role, which involves identifying potential risks, evaluating their impact, and implementing proactive measures to minimize exposure. The position requires a strong analytical mindset, meticulous attention to detail, and the ability to develop and enforce robust risk management frameworks. Additionally, collaboration with cross-functional teams is essential to align risk strategies with organizational objectives, while staying abreast of industry trends and emerging threats to enhance resilience.

Evaluate assessed risks by thoroughly examining potential organizational and stakeholder implications; proactively identifies risk-prone areas and develops robust contingency strategies; fosters a culture of innovation by motivating others to pursue new business opportunities.

Analytical thinking involves the ability to systematically and logically evaluate information, identify patterns, and draw well-reasoned conclusions. This skill requires breaking down complex problems into smaller components, assessing relationships between data points, and determining the most effective solutions based on evidence. Professionals who excel in analytical thinking can process large volumes of data efficiently, recognize underlying trends, and make informed decisions that align with organizational goals. Strong analytical skills are essential for roles that demand problem-solving, strategic planning, and meticulous attention to detail.

Analyze and discern relationships or patterns between disparate situations, synthesizing key insights or fundamental challenges within intricate scenarios. This involves employing innovative conceptual frameworks, inductive reasoning, and creative problem-solving methodologies.

The role requires fostering strong interpersonal connections and maintaining effective communication channels across various stakeholders. Key

include cultivating collaborative partnerships, engaging with internal and external contacts, and ensuring clear, consistent, and professional interactions. This position demands a proactive approach to relationship-building, with a focus on trust, transparency, and mutual respect in all exchanges. Strong interpersonal skills and the ability to convey information effectively are essential to success in this role.

The position involves fostering and maintaining key internal and external relationships critical to organizational success. Internally, collaboration with cross-functional teams—such as leadership, departments, and project stakeholders—ensures alignment with strategic objectives and operational efficiency. Externally, engagement with clients, partners, vendors, and regulatory bodies is essential to uphold service standards, drive business growth, and navigate industry requirements. Strong interpersonal skills and the ability to influence stakeholders at all levels are necessary to facilitate productive partnerships and achieve mutual goals.

We seek an experienced professional to manage internal and external stakeholder relationships. This role requires engaging with diverse audiences, including employees at all levels and external partners such as clients, vendors, and regulatory bodies. The incumbent will serve as a key liaison, ensuring clear communication, alignment, and collaboration across all interactions. Strong interpersonal and negotiation skills are essential to maintain positive relationships and address varying needs effectively.

The purpose of communication and its frequency are critical considerations in this role, ensuring clarity and alignment with organizational objectives. Regular updates and transparent exchanges facilitate collaboration, enhance decision-making processes, and support the achievement of key milestones. Effective communication, whether through meetings, reports, or digital platforms, reinforces accountability and fosters a cohesive work environment where all team members remain informed and engaged.

Technology and business functions collaborate internally to drive organi

Experience

in a technology-related role.

Demonstrates leadership as an individual contributor by driving results through personal expertise, initiative, and collaboration without direct supervisory responsibilities.

We are seeking a highly motivated professional to join our team in the capacity of [Job Title]. This role is designed to [primary function of the job], ensuring alignment with our organizational goals and delivering measurable results. The ideal candidate will have [X years] of

in [relevant field/industry], along with a proven track record in [specific skill or responsibility]. Key

to fulfill this role. Ideal applicants will possess the necessary educational qualifications and a proven track record in their field. Essential

in related positions. Strong analytical, communication, and problem-solving skills are mandatory for success in this position.

A Bachelor’s degree or Higher Diploma in Telecommunications, technology, or engineering is required.

Demonstrated expertise in utilizing Microsoft Office Suite applications is essential.

Holders must possess a valid Kenyan driving license.

With a proven track record in the field, candidates must possess substantial

relevant to the position. This includes a minimum of five years of hands-on involvement in similar roles, demonstrating expertise through consistent performance and adaptability to industry trends. Prior

should encompass key

within the telecommunications sector, particularly with Welkom or equivalent industry standards.

Highly organized professionals with at least one to two years of hands-on technical

in a large-scale national network environment are required.

Capable of effectively organizing and prioritizing both individual and team

in their field, supported by a proven track record of success. The ideal individual will possess specialized skills complemented by a comprehensive understanding of industry best practices and emerging trends.

Self-motivated.

We are seeking a candidate with a robust portfolio of competencies and specialized skills, including exceptional analytical abilities, advanced proficiency in data interpretation, and a keen eye for identifying patterns and trends. The ideal applicant will demonstrate strong problem-solving capabilities, effective communication skills, and the capacity to work collaboratively within cross-functional teams. Additionally,

with [specific tools/technologies, if applicable], project management methodologies, and a track record of delivering measurable results are highly valued. Proficiency in [specific language or framework] and a commitment to continuous learning and professional development are required to thrive in this dynamic role.

Technical Competencies include proficiency in cloud computing platforms such as AWS, Azure, or Google Cloud, with hands-on

in infrastructure as code (IAC) tools like Terraform or CloudFormation. Applicants must possess strong scripting skills, particularly in Python, Bash, or PowerShell, and demonstrate expertise in containerization technologies such as Docker and Kubernetes. Knowledge of monitoring and logging solutions, including Prometheus, Grafana, and ELK Stack, is essential. Familiarity with CI/CD pipelines, version control systems like Git, and configuration management tools such as Ansible or Chef is required. Additionally, candidates should have a solid understanding of networking concepts, security best practices, and troubleshooting methodologies in virtualized or cloud environments.

Proficiency in the installation and maintenance of power equipment through hands-on

is essential.

Proficiency in SIP protocols and hands-on

collaborating with SIP service providers are required.

Seeking a professional with demonstrated expertise in routing and switching, capable of hands-on configuration of multivendor routers and switches with precision.

Candidates must possess a Cisco certification or an equivalent qualification in IP Networking.

We seek a candidate with strong functional competencies to drive operational excellence and strategic initiatives. The ideal individual will possess proven expertise in process optimization, cross-functional leadership, and data-driven decision-making.

in similar roles, a track record of measurable impact, and a commitment to continuous improvement.

Collaborate effectively with colleagues across various departments to achieve shared objectives and deliver high-quality results. Foster a supportive and inclusive work environment by actively engaging with team members, respecting diverse perspectives, and contributing to collective problem-solving efforts. Demonstrate strong communication skills to ensure clarity, alignment, and cohesion in project execution. Embrace teamwork as a core value, prioritizing collaboration over individual achievements to drive organizational success.

Fosters a collaborative workplace culture where colleagues engage collaboratively, share collective accountability, and uphold high standards of performance by consistently evaluating objectives and priorities.

We seek a forward-thinking professional to drive innovation and enhance our organizational capabilities. This position requires a proven track record of developing and implementing groundbreaking solutions that address complex challenges and propel growth. The ideal candidate will possess strong strategic thinking, creativity, and the ability to translate visionary ideas into actionable plans. Key

Requirements

include advanced degrees or specialized certifications, along with hands-on