MSME Relationship Officer
AI summary
SumsPOS is hiring an MSME Relationship Officer in Kenya to acquire and onboard small and medium enterprises onto its point-of-sale platform, build lasting merchant relationships, and drive transaction volume and credit eligibility growth. The role is field-based, targeting merchants with around KSh 500,000+ monthly turnover across defined routes or sectors. Success is measured by active, transacting merchants and portfolio growth rather than just sign-ups.
- Field-based merchant acquisition and portfolio ownership role
- Target segment: MSMEs with ~KSh 500,000+ monthly turnover
- Focus on active usage, transaction growth, and retention
- Support merchants' access to credit through transaction data
- Route or sector ownership with disciplined weekly visits
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest MSME Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SumsPOS and the role in Not specified.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobsInKenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobsInKenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this MSME Relationship Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SumsPOS before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
SumsPOS is Kenya's merchant data and financial infrastructure layer, built on top of a point-of-sale platform SMEs use every day. Every transaction captured on SumsPOS feeds a credit underwriting engine that gives informal and formal SMEs access to capital they've never had on terms that reflect their real cash flow, not just their collateral.
SumsPOS
is a platform that helps small and medium-sized businesses (SMEs) manage their sales through a point-of-sale (POS) system. The sales data collected helps businesses qualify for financing based on their actual business performance rather than relying only on collateral.
The MSME Relationship Officer is the human face of that thesis. This is a merchant acquisition and account-growth role where the officer's job is to bring MSMEs onto the platform, build trust with business owners, and grow each merchant's transaction volume and credit eligibility over time, because volume and data depth are what compound into value, for the merchant and for SumsPOS.
The
MSME Relationship Officer
is responsible for bringing new businesses onto the SumsPOS platform, building strong relationships with business owners, and helping them increase their sales through the system. As merchants transact more, they become more eligible for financing, creating value for both the business and SumsPOS.
You will be judged on active, transacting merchants and their growth trajectory, not just signed-up devices. Success in this role is measured by the number of active merchants using the platform regularly and the growth in their transaction volumes—not just the number of businesses registered.
Description
What You'll Own
Merchant acquisition:
Identify, pitch, and onboard MSMEs (target segment: ~KSh 500,000+/month turnover) onto SumsPOS, completing onboarding in under 12 minutes per merchant using the standard workflow.
Relationship management:
Create and own your portfolio of merchants end-to-end. You are their primary point of contact for the life of the relationship, not just the sign-up.
Volume and retention growth:
Drive daily active usage of SumsPOS by merchants in your portfolio; reduce churn by proactively solving problems before merchants disengage.
Credit pipeline support:
Help merchants understand how consistent transaction data translates into credit access via our banking and lending partners and support the underwriting handoff.
Field intelligence:
Feed back merchant behaviour, objections, and competitive intelligence from the informal credit and digital lending landscape to product and growth leadership.
Route/territory ownership:
Manage a defined geographic or sector route (e.g., butcheries, wines & spirits, salons, hotels) with a disciplined weekly visit cadence.
Education
- Diploma or Degree in Business, Finance, Sales & Marketing, or a related field
- Basic digital literacy (mobile apps, WhatsApp Business, simple reporting tools)
- Certificate of Good Conduct.
- More Details on
Experience
Minimum 3 years of
in sales, with specific
in MSME onboarding and relationship management
Prior
in SME/MSME Banking, as a relationship officer, business banking officer, or SME credit officer at a bank or microfinance institution
Prior
at a digital credit lender, specifically in a role serving business/SME clients
Demonstrated, verifiable
managing a live portfolio of MSME/SME clients. You can speak specifically to how many clients, what volumes, and how you grew or retained them
Comfortable in field sales and in managing MSMEs day-to-day, not just desk-based account handling
More Details on Skills
You'll thrive in this role if you:
Think like an owner of your territory, not just an employee executing visits
Can explain financial products in plain language to a fish trader, a salon owner, or a wines & spirits retailer
Are comfortable with data. You'll be expected to track and improve your own portfolio metrics (active merchants, volume growth, churn)
Have existing trust and networks within MSME/informal trade communities in your target territory
Are motivated by building something, not just hitting a quota. You're joining a company trying to change how Kenyan SMEs access capital
Terms And Conditions
What Success Looks Like
First 90 days:
Onboard 90 active, transacting merchants in your territory; zero backlog on onboarding data quality
6 months:
Portfolio churn below 10% monthly; demonstrable volume growth across your merchant base
12 months:
Your merchants are graduating into the credit pipeline at a healthy rate, and you're recognized internally as an owner of your territory's growth numbers
Compensation Structure
Base salary plus performance incentive tied to: (1) net new active merchants onboarded, (2) portfolio transaction volume growth, and (3) portfolio retention.
Why Join SumsPOS
You're building the on-ramp that lets Kenya's real economy (the butcheries, salons, and fish shops that banks have historically underserved) access capital based on what they actually do, every single day. If you want to be part of the infrastructure that changes how wealth gets built in Kenya's informal economy, this is that seat.