MICE Sales Officer
AI summary
Fairmont Hotels & Resorts is hiring a MICE Sales Officer in Nairobi to manage MICE enquiries, prepare proposals and contracts, and support key account relationships. The role requires a diploma or bachelor's degree in Hospitality Management, Tourism, Sales or Marketing and previous experience in hotel sales, MICE or reservations within a luxury hotel environment.
- Commercially focused MICE sales support role at a luxury hotel brand
- Deadline: 03/10/2026
- Requires diploma or bachelor's degree in Hospitality, Tourism, Sales or Marketing
- Previous hotel sales, MICE or reservations experience required
- On-site role in Nairobi
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest MICE Sales Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fairmont Hotels & Resorts and the role in Not specified.
- Add concrete examples related to sales, hospitality, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-03.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-03
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this MICE Sales Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fairmont Hotels & Resorts before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: MICE Sales Officer
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Fairmont Hotels & Resorts
Industry: Sales
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 03/10/2026
Sales Jobs. Fairmont Hotels & Resorts Jobs. MICE Sales Officer managing MICE enquiries, client communication, proposals and contracting to convert business and maintain key account relationships, requiring a diploma or bachelor’s degree in Hospitality Management, Tourism, Sales or Marketing and previous experience in hotel sales, MICE or reservations, in a luxury hotel environment, on-site role.
The MICE Sales Officer is a commercially focused sales support role responsible for managing MICE enquiries, client communication, proposals, contracting and sales follow-up.
The position will support the Senior Sales Manager – MICE and MICE Sales Manager in converting MICE business, maintaining strong relationships with key accounts and ensuring timely and professional handling of all MICE sales enquiries from initial contact through to confirmation, contracting and handover.
The role is primarily focused on MICE sales administration, enquiry conversion, contracting and client/account communication.
Key Responsibilities
- MICE Enquiries & Sales Support
- Receive, manage and respond promptly to MICE enquiries received by telephone, email and other sales channels.
- Qualify enquiries and gather all relevant client requirements.
- Prepare and issue proposals, quotations and relevant sales correspondence.
- Follow up proactively on outstanding enquiries and proposals to maximise conversion.
- Maintain an accurate and up-to-date MICE sales pipeline through the MICE tracker.
- Ensure all enquiries are properly recorded and followed through to conclusion.
- Contracting & Documentation
- Prepare MICE contracts and related documentation in line with approved hotel rates, packages and commercial terms.
- Follow up on outstanding contracts, deposits and confirmations.
- Ensure all documentation is accurate, complete and issued within agreed timelines.
- Maintain organised and up-to-date MICE account and enquiry records.
- Key Account Communication
- Handle telephone and email communication with assigned and prospective key accounts.
- Maintain regular follow-up with corporate clients, agencies, DMCs, PCOs and other MICE partners.
- Support the MICE Sales Manager and Senior Sales Manager, MICE in maintaining strong client relationships.
- Identify opportunities for repeat business and additional MICE enquiries from existing accounts.
- Assist with client correspondence and follow-ups as directed by the MICE sales leadership.
- Sales Administration & Reporting
- Maintain accurate information in the hotel’s CRM/sales systems.
- Assist with preparation of MICE sales reports, forecasts and pipeline updates.
- Monitor pending enquiries, tentative bookings and conversion opportunities.
- Support the MICE team with sales-related correspondence, account information and documentation.
- Ensure all confirmed business is accurately communicated and handed over to the relevant operational teams.
- Team Support
- Provide day-to-day sales support to the Senior Sales Manager – MICE and MICE Sales Manager.
- Assist with preparation for sales calls, client meetings and account reviews.
- Support the team in maintaining an organised and responsive MICE sales office.
- Work closely with Reservations, Revenue, Finance and Operations where required to facilitate the sales process.
- Key Performance Indicators
- MICE enquiry response time
- Enquiry-to-confirmation conversion
- Number and value of MICE enquiries converted
- Contract turnaround time
- Follow-up effectiveness
- Accuracy of proposals and contracts
- MICE sales pipeline accuracy
- Key account response and engagement
- Repeat and incremental MICE business
- Achievement of individual/team MICE revenue targets.
Qualifications
- Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Sales or Marketing, Business Administration, or a related field.
- Previous experience in hotel sales, MICE, groups, reservations or a related commercial function.
- Strong telephone and written communication skills.
- Excellent attention to detail, particularly when preparing proposals and contracts.
- Strong follow-up and client relationship skills.
- Good commercial awareness and an understanding of the MICE market.
- Ability to manage multiple enquiries and deadlines simultaneously.
- Proficiency in Microsoft Office and hotel sales/CRM systems.
- Professional, confident and service-oriented communication style.
- Ability to work effectively in a fast-paced luxury hospitality environment.
- Additional Information
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.