Membership Service Assistant
AI summary
The Institution of Surveyors of Kenya (ISK) is hiring a Membership Service Assistant in Nairobi to provide administrative support for membership programs. The role involves processing applications, managing the member system, handling inquiries, coordinating events, and driving membership growth. A bachelor’s degree in a related field and at least three years of relevant experience are required.
- Full-time role based in Nairobi, Kenya
- Reports to the Membership Services Officer
- Requires bachelor’s degree in a related field
- At least 3 years’ experience in a similar role
- Involves membership administration, events, and CRM use
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, administrative assistant, membership officerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Membership Service Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Institution of Surveyors of Kenya (ISK) and the role in Nairobi.
- Add concrete examples related to entregador, administrative assistant, membership officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Membership Service Assistant role in entregador, administrative assistant?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Institution of Surveyors of Kenya (ISK) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Membership Service Assistant will provide crucial administrative support for ISK’s membership programs including processing membership applications, updating the member management system, responding to inquiries via phone or email and coordinating events. The position requires strong organizational, communication, writing and ICT skills. The Membership Assistant will report to the Membership Services Officer.
Specific
Responsibilities
- Respond to member questions, complaints and requests via phone, email or in person.
- Track and resolve inquiry tickets through the membership management system.
- Conduct membership recruitment and retention initiatives.
- Process membership applications, renewals and subscription payments.
- Maintain and update membership management system records.
- Plan and execute member events.
- Develop and implement membership drive and growth strategies.
- Oversee the development and delivery of quality membership services.
- Coordinate ISK Membership Chapter programmes and outreach operations.
- Identify and develop promotional avenues to raise awareness of the Institution.
- Conduct service needs assessments for members in liaison with relevant departments.
- Identify appropriate training programmes and services for members.
- Support the design and implementation of programmes arising from member-related research.
- Develop and implement members’ welfare programmes and activities.
- Maintain the member management system.
- Perform any other lawful duties as may be assigned.
- Job
Requirements
- Bachelor’s Degree in Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Business Administration or a related field from a recognized University.
- Postgraduate Diploma in Business Administration or Marketing is an added advantage.
- Membership of the Institution of Surveyors of Kenya (ISK) or a professional body with the above qualification is an added advantage.
- Proficiency in ICT, Microsoft Suite and CRM systems.
- At least three (3) years’
Experience
in a similar position and similar organization.