Job in Kenya
Medical Case Intern
CountyNairobiCityNairobiContractInternshipPosted2026-09-15Close dateNot specifiedExperienceNot specifiedSourceJobWeb Kenya
medical case interninternshipnairobibillingfinancecost containmentcustomer serviceamref flying doctorscall_centerinternshipfinancefinance
AI summary
AMREF Flying Doctors is hiring a Medical Case Intern in Nairobi to support invoice follow-up, cost containment, billing queries, and payables reconciliation within its 24-hour assistance operations. The role suits a commerce or business graduate with strong analytical, communication, and customer-service skills.
- Internship in Nairobi with a leading air ambulance provider
- Hands-on exposure to medical billing, cost containment, and reconciliation
- Requires CPA Part 1 or equivalent and strong MS Office skills
- Customer-facing role involving calls, queries, and partner support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Medical Case Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to AMREF Flying Doctors and the role in Nairobi.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Medical Case Intern role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research AMREF Flying Doctors before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Support in following up invoices daily from service providers on all cases pending closure as well as for ongoing case files and upload them on the M-files portal for payment processing
- Seek clarification from service providers on incorrectly billed invoices and conduct cost containment where necessary. This will entail reviewing and validating all invoices and especially the high-value invoices to identify cause for unnecessary or non-standard charges.
- Compile list of services and costs incurred for services rendered and generate interim pro-forma cost estimates for billing and invoicing by the credit control team.
- Generate final cost estimates once a case is closed especially during time critical periods such as end of month in consultation with the Medical Assistance Team
- Support in receiving and resolving all queries around billing and patient refunds as requested by the assistance partners.
- Support the Payables team with reconciliation of service provider statements of accounts hospitals especially for top tier hospitals with the assistance of the Medical Assistance Team
- Answer telephone calls in the Control Room and responding to clients in a professional manner as per AFD standards.
- Participate in Assistance Services departmental meetings as required.
- Provide administrative support as required such as ordering of office supplies
- Attend to any work-related duties as assigned.
- Qualifications
Education
and
Experience
- Bachelor’s degree in commerce (Accounting/Finance Option) or related business field with at least CPA Part 1 or its equivalent
- Good ICT knowledge especially the MS Office Suite
- Knowledge on use of an accounting system will be an added advantage
- Knowledge of data collection methods will be an added advantage
- Knowledge in Customer Relationship Management (CRM) system
- Knowledge, Skills and Competencies
- Strong verbal and written communication skills
- Excellent customer service and client’s management skills
- Ability to interpret, analyse and present data effectively
- Ability to work in a team but also be self-directed
- Good planning, organisational and time management skills
- Ability to prioritize tasks and meet deadlines.
- Have attention to detail and accuracy
- Flexible, adaptable and responsive to changing priorities
- Work environment
- AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-16.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.