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Marketing & Customer Relationship Coordinator

Brites Management Services Limited Nairobi Full Time Posted 2026-08-29
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CountyNairobiCityNairobiContractFull TimePosted2026-08-29Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKshs. 35,000 plus commissionAddressAlong Ngong Road
marketing coordinatorcustomer relationshipCRMautomotive salesNairobifull timeentry levelsocial medialead managementcommissionsalesno_experience
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AI summary

Brites Management Services Limited is hiring a Marketing & Customer Relationship Coordinator in Nairobi on a full-time basis. The role focuses on CRM management, lead follow-up, social media coordination, and customer engagement to support automotive sales. The position offers a salary of Kshs. 35,000 plus commission.

  • Full-time role based along Ngong Road, Nairobi
  • Salary of Kshs. 35,000 plus commission
  • CRM, lead management, and social media coordination duties
  • Diploma or degree in Marketing, Business Administration, or related field required
  • Minimum 3 years' relevant experience needed
  • Interviews on a rolling basis until the position is filled

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists Kshs. 35,000 plus commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, no_experience, MarketingThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Marketing & Customer Relationship Coordinator evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Brites Management Services Limited and the role in Nairobi.
  • Add concrete examples related to sales, no_experience, Marketing, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Marketing & Customer Relationship Coordinator role in sales, no_experience?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Brites Management Services Limited before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • MARKETING & CUSTOMER RELATIONSHIP COORDINATOR
  • Brites Management Services Limited
  • Marketing & Communications
  • Today
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Automotive & Aviation
  • Confidential
  • Share link
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Facebook
  • Share on Twitter
  • Share via SMS
  • Job summary
  • Manage and maintain accurate customer information and interactions using the CRM system.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Entry level
  • Length:
  • 3 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • in
  • marketing, customer relationship management, sales support, or a related role.
  • ·
  • Practical
  • using
  • CRM systems
  • .
  • ·
  • managing or engaging audiences on social
  • media platforms.
  • ·
  • in the automotive
  • industry, motor vehicle dealership, or related sales environment is an
  • added advantage.
  • HOW TO APPLY
  • · If you meet the above qualifications,
  • skills and
  • share CV on recruitment@britesmanagement.com
  • · Interviews will be carried out on a
  • rolling basis until the position is filled.
  • · Only the shortlisted candidates will be
  • contacted.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • JOB TITLE
  • MARKETING & CUSTOMER RELATIONSHIP
  • COORDINATOR
  • NATURE OF JOB
  • FULL TIME
  • INDUSTRY
  • AUTOMOTIVE SALES
  • SALARY
  • KSHS.35,000 PLUS COMMISSION
  • JOB LOCATION
  • ALONG NGONG ROAD
  • DUTIES AND

Responsibilities

  • Customer
  • Relationship Management
  • ·
  • Manage
  • and maintain accurate customer information and interactions using the CRM
  • system.
  • ·
  • Build
  • and maintain strong relationships with existing and potential customers.
  • ·
  • Respond
  • promptly and professionally to customer inquiries through phone, email, social
  • media, and other communication channels.
  • ·
  • Identify
  • customer needs and provide timely and appropriate solutions.
  • ·
  • Follow
  • up with customers after enquiries, purchases, and other interactions to
  • strengthen customer retention.
  • Lead Management & Sales Support
  • ·
  • Follow
  • up on leads generated through marketing campaigns, social media, referrals, and
  • other channels.
  • ·
  • Qualify
  • leads and ensure they are appropriately handed over to the sales team.
  • ·
  • Maintain
  • regular follow-ups with prospects to drive conversions.
  • ·
  • Support
  • the sales team with customer information and communication.
  • ·
  • Identify
  • opportunities for repeat business, referrals, and upselling.
  • ·
  • Track
  • lead progress and provide updates on outstanding opportunities.
  • Marketing & Social Media Coordination
  • ·
  • Support
  • the development and coordination of marketing content and campaigns.
  • ·
  • Assist
  • in managing the company's social media presence and audience engagement.
  • ·
  • Respond
  • to customer comments, messages, and inquiries across social media platforms.
  • ·
  • Coordinate
  • promotional campaigns, offers, and marketing initiatives.
  • ·
  • Support
  • the planning and execution of promotional activities, exhibitions, events, and
  • other customer engagement initiatives.
  • ·
  • Monitor
  • marketing activities and provide feedback on customer response and engagement.
  • Customer Feedback & Market Insights
  • ·
  • Monitor
  • customer feedback across different communication channels.
  • ·
  • Identify
  • recurring customer concerns, preferences, and emerging trends.
  • ·
  • Communicate
  • relevant customer insights to the sales and management teams.
  • ·
  • Support
  • initiatives aimed at improving customer satisfaction and overall customer
  • experience.
  • ·
  • Monitor
  • competitor activities and provide relevant market feedback.
  • CRM & Reporting
  • ·
  • Ensure
  • customer and lead information is accurately captured and regularly updated in
  • the CRM.
  • ·
  • Maintain
  • organized records of customer interactions, enquiries, follow-ups, and sales
  • opportunities.
  • ·
  • Prepare
  • basic marketing, customer engagement, and lead activity reports.
  • ·
  • Track
  • follow-up activities and ensure no qualified lead is neglected.
  • ·
  • Provide
  • regular updates on customer relationship and marketing activities.
  • KEY REQUIREMENT SKILLS AND QUALIFICATION
  • ·
  • Diploma or Degree in Marketing,
  • Business Administration, Communications, or a related field.
  • ·
  • Minimum
  • 3 years'
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-12.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.