Marketing & Customer Experience Manager
AI summary
Kenindia Assurance Company Limited is hiring a Marketing & Customer Experience Manager in Nairobi to lead integrated marketing, brand, and customer experience strategies. The role requires a Bachelor's degree in Marketing or Communications, at least 8 years of relevant experience, and strong digital marketing, PR, and leadership skills. Membership with the Public Relations Society of Kenya is an added advantage.
- Senior marketing and customer experience leadership role in Nairobi
- Requires Bachelor's degree in Marketing, Communications, or related field
- Minimum 8 years' experience in marketing, communications, or CX management
- Digital marketing strategy and execution experience required
- PR Society of Kenya membership is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, manager, marketingThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Marketing & Customer Experience Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenindia Assurance Company Limited and the role in Nairobi.
- Add concrete examples related to call_center, manager, marketing, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Marketing & Customer Experience Manager role in call_center, manager?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenindia Assurance Company Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Purpose
The Marketing & Customer
Experience
Manager is responsible for developing and executing integrated marketing, brand, and customer
strategies that drive business growth, enhance brand equity, and deliver exceptional customer journeys. The role provides strategic leadership in corporate communications, digital marketing, public relations, and customer engagement, ensuring consistent brand messaging and a superior customer
across all touchpoints.
Qualifications and
Bachelor’s degree in Marketing, Communications, or a related field.
Minimum of 8 years’
in marketing, communications, or customer
management, preferably in a service-oriented industry.
Demonstrated
in digital marketing strategy and execution.
Strong knowledge of public relations, media engagement, and corporate communications.
Proven
in managing teams, agencies, and cross-functional projects.
Membership with Public Relations Society of Kenya is an added advantage.
SKILLS AND COMPETENCIES
Strong leadership and people management skills, with the ability to inspire and develop highperforming teams
Excellent communication and presentation skills, both written and verbal
Advanced writing, editing, and content oversight capabilities
Strategic thinking and analytical skills, with a data-driven approach to decision-making
Strong project management and organizational skills, with the ability to manage multiple priorities
High level of creativity and innovation
Deep understanding of digital marketing and social media trends
Stakeholder and relationship management skills at senior levels
Ability to work under pressure and adapt in a fastpaced environment
Working knowledge of photography and videography for content direction and brand storytelling