Market Activators Supervisor
AI summary
Q-Sourcing Servtec Group is hiring a Market Activators Supervisor in Nairobi to lead, coach, and motivate a sales team to achieve targets and deliver strong customer experience. The role involves performance tracking, training, reporting, and supporting sales campaigns. A degree or diploma in Business, Marketing, or a related field plus at least 5 years of sales experience and 1 year of supervisory experience is required.
- Supervisory sales role leading a team of market activators
- Requires 5+ years sales experience and 1+ year team leadership
- Involves target setting, coaching, and performance reporting
- Office, field, or hybrid working depending on business needs
- Results-driven role with frequent performance reviews
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, sales supervisorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Market Activators Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Q-Sourcing Servtec Group and the role in Nairobi.
- Add concrete examples related to sales, call_center, sales supervisor, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Market Activators Supervisor role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Q-Sourcing Servtec Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
The Market Activators Supervisor is responsible for sales planning, leading, coaching, and motivating a team of market activators to achieve sales targets, deliver excellent customer service, and ensure compliance with policies and procedures. The role involves target setting, monitoring team performance, providing continuous training, preparing daily reports, and driving productivity to meet business objectives.
Key
Responsibilities
- Team Leadership & Management
- Supervise, guide, and motivate market activators to achieve set targets.
- Conduct daily team briefings, coaching sessions, and performance reviews.
- Monitor attendance, punctuality, and adherence to work schedules.
- Foster a positive and high-performance sales culture.
- Sales Performance Management
- Track and analyze daily, weekly, and monthly sales performance.
- Ensure achievement of sales KPIs and revenue targets.
- Identify performance gaps and implement corrective action plans.
- Prepare and submit sales performance reports to management.
- Coaching & Development
- Train new and existing sales agents on products, sales techniques, and customer engagement.
- Conduct side-by-side coaching and call monitoring where applicable.
- Develop action plans for underperforming team members.
- Support career growth and succession planning within the team.
- Customer
Experience
- Ensure customers receive professional and quality service.
- Handle escalated customer complaints and resolve issues promptly.
- Monitor customer feedback and implement improvement initiatives.
- Operational Excellence
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Maintain accurate sales records and documentation.
- Support implementation of sales campaigns and promotional activities.
- Reporting & Analysis
- Generate regular sales and productivity reports.
- Analyze market trends and customer needs to identify sales opportunities.
- Provide recommendations to improve sales performance and operational efficiency.
- Qualification and
- Minimum of 5 years’ sales experience.
- At least 1 year of team leadership or supervisory experience.
- Proven track record of achieving sales targets.
- using various reporting tools.
- Technical Skills
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- with sales reporting and analysis tools.
- Knowledge of sales performance metrics and KPIs.
- Core Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Coaching, mentoring, and training abilities.
- Analytical and problem-solving skills.
- Results-oriented with strong business acumen.
- Ability to work under pressure and meet deadlines.
- Working Conditions
- Office-based, field-based, or hybrid depending on business requirements.
- May require extended working hours during peak sales periods.
- Frequent performance reviews and target-driven environment.
Education
Bachelor’s Degree or Diploma in Business Administration, Marketing, Sales, or a related field.