Manager – Merchant & Mini-App Ecosystem
AI summary
KCB Bank Kenya is hiring a Manager – Merchant & Mini-App Ecosystem in Nairobi to lead the bank’s digital merchant and mini-app partner ecosystem. The role covers end-to-end management of merchant and partner relationships, mini-app development and integration, onboarding, growth programs, and performance tracking to drive digital adoption and revenue. Candidates need a Bachelor’s Degree and at least 5 years of relevant experience.
- Senior role managing KCB Bank’s merchant and mini-app digital ecosystem
- Covers acquisition, onboarding, integration, growth, and retention
- Requires Bachelor’s Degree and 5+ years of experience
- Reports on merchant activity, mini-app performance, and partner feedback
- Application deadline is 2026-10-11
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager – Merchant & Mini-App Ecosystem evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KCB Bank Kenya and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager – Merchant & Mini-App Ecosystem role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KCB Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- 2026-08-12
- Nairobi
- ,
- KENYA
- Expiration date
- 2026-10-11
- 5+ Years
- Gender
- Both
- Qualification
- Bachelor Degree
- Job Description
Job Purpose
The job holder is responsible for executing and driving the bank’s end-to-end digital merchant and partner ecosystem, including hands-on oversight of the mini-apps program. The role actively manages day-to-day relationships with mini-app partners and key merchants, coordinates the development and continuous enhancement of mini-apps and merchant solutions, and ensures smooth technical integration across the bank’s digital channels to deliver a seamless digital
Experience
for merchants and partners.
The role manages the full merchant and partner lifecycle from acquisition and onboarding to growth and retention, ensuring frictionless payments, simplified transactions, rapid issue resolution, and optimized user journeys. The job holder is also responsible for implementing initiatives that increase platform adoption, engagement, and digital revenue. He/She will deliver new digital experiences and revenue opportunities by executing customer value propositions, targeted growth activities, and high-impact merchant and partner programs.
Success is measured by the strength of partner relationships, mini-app and merchant performance, increased platform usage, optimized digital experiences, and sustained growth in transactions and digital revenue.
KEY
& Product Enhancements: Work closely with product, UX, and engineering teams to implement new features, enhancements, and fixes that improve merchant and mini-app user journeys.
Manage Merchant & Partner Relationships: Cultivate and maintain strong relationships with new and existing merchants and partners as well as handle day-to-day communication, issue resolution, and operational coordination to support their ongoing needs and ensure strong working relationships.
Execute Merchant Programs & Growth Activities: Implement merchant programs, promotions, and value propositions in coordination with cross-functional teams to increase the number of mini-apps, drive mini-app adoption and MAU, engagement, and transaction volume across the merchant and partner ecosystem and contribute towards strategy development.
Monitor Data & Operational Performance: Track merchant and mini-app metrics, analyze traffic and transaction data, identify trends, issues or opportunities, and recommend operational adjustments to enhance the overall digital merchant and partner experience.
Collaborate with cross-functional teams: Work closely with other departments and teams to ensure the platform meets security standards and provides seamless, low friction user journeys.
Monitor Performance & Communicate Results: Prepare and deliver regular reports on merchant activity, mini-app performance, customer engagement and partner feedback for management and key stakeholders and derive insights for product enhancements.
Ensure Compliance and Ethical Standards: Adhere to relevant regulatory policies, and ethical guidelines in the management of all merchant activities and mini-apps operations and lifestyle programs.
Daily Responsibilties
Collaborate with internal teams to define technical and commercial
in the same or related role, with at least:
5 years’ work
in developing digital financial platforms e.g. financial services, banking, payments & investment platforms.
4 years’ work
in merchant/partner management.
3 years’ work
in engagement, retention and churn reduction
5 years work
in driving revenue growth and commercial acumen
2 years’ work
in Go-To-Market strategies
3 years work
in customer service and value management
3 years work
in data analytics and business intelligence is desirable.
3 years
in service design, user
and customer journeys optimization
2 years
in digital marketing / product management
Responsibilities
- Manage the Merchant & Mini-App Ecosystem: Manage day-to-day operation of the bank’s digital merchant and partner ecosystem, including mini-app partners, ensuring smooth operations, partner support, and continuous growth in platform usage and transactions.
- Execute Merchant and Partner Acquisition & Onboarding: Carry out onboarding activities for new merchants and partners, ensuring all requirements, documentation, integrations, and setup steps are completed accurately and efficiently.
- Coordinate Mini-App Development & Integration: Coordinate mini-app development and updates, track delivery progress, manage testing and quality checks, and ensure all integrations meet platform and technical standards.
- Deliver Merchant Digital
Requirements
- for new merchant, partner, and mini-app features, ensuring solutions are delivered effectively and enhance customer engagement.
- Drive mini-app and merchant feature adoption by using data insights, user feedback, and continuous experimentation to implement improvements and resolve performance gaps.
- Act as the internal advocate for the merchant journey, ensuring mini-app submissions, onboarding processes, and solution management are intuitive, efficient, and aligned with merchant needs.
- Coordinate with merchants, technical partners, platform teams, and payment providers to support seamless deployment, perform quality checks, and ensure all integrations meet technical and operational standards.
- Monitor daily transactional performance across merchants and partners, quickly identifying issues and working with support and technology teams to resolve platform or merchant-related problems.
- The Person
- For the above position, the successful applicant should have the following:
- Bachelor’s degree from a recognized university.
- Member of a relevant professional body e.g. CIM / Product Management / Project management is an added advantage.
- Master’s degree in Business Administration (MBA) / Marketing / Any Related Field is an added advantage.
- At least 5 years’ work