Manager – International Voice
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Safaricom is hiring a full-time Manager – International Voice in Nairobi to lead and transform its international wholesale voice portfolio. The role requires 12+ years of telecom experience, including 5+ years in international voice or carrier relations, and a relevant bachelor’s degree; a master’s is preferred.
- Lead Safaricom’s international wholesale voice portfolio, carrier partnerships and revenue growth.
- Optimize routing, network economics, LCR governance and revenue protection.
- Build partnerships across carrier, transit, enterprise, OTT and emerging communications ecosystems.
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Safaricom is hiring a full-time Manager – International Voice in Nairobi to lead and transform its international wholesale voice portfolio. The role requires 12+ years of telecom experience, including 5+ years in international voice or carrier relations, and a relevant bachelor’s degree; a master’s is preferred.
- Lead Safaricom’s international wholesale voice portfolio, carrier partnerships and revenue growth.
- Optimize routing, network economics, LCR governance and revenue protection.
- Build partnerships across carrier, transit, enterprise, OTT and emerging communications ecosystems.
- Requires 12+ years in telecom, including 5+ years in international voice or carrier relations.
- Bachelor’s degree required; master’s preferred, with relevant domain certifications.
- Full-time management role in Nairobi; applications close on 09/11/2026.
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Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required12+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, finance, Telecommunications ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager – International Voice evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Safaricom and the role in Nairobi.
- Add concrete examples related to internship, finance, Telecommunications Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-09.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-09
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager – International Voice role in internship, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Safaricom before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Manager – International Voice
Date Posted: 29/10/2026
Job Type: Full Time
Job Level: Management
Employer: Safaricom
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 09/11/2026
IT Jobs, Safaricom Kenya Jobs. Manager – International Voice leads international voice and carrier relations, requiring a relevant Bachelor’s (Master’s preferred), 12+ years telecom experience (5+ in international voice/carrier relations), and domain certifications. Full-time role in Nairobi.
Job Summary
Reporting to the Mobile Wholesale Lead, the role purpose is as highlighted below;
To lead the growth and transformation of Safaricom’s International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization, and automation-led operations.
The role is accountable for maximizing voice revenue, network value realization, and traffic integrity through carrier ecosystem management, commercial negotiations, routing optimization, cost efficiency initiatives, LCR governance, revenue protection, and strategic partnership development across carrier, transit, enterprise, OTT, application, and emerging communications ecosystems.
The role drives sustainable business performance through data-driven decision-making, AI-enabled insights, agile execution, and continuous optimization while delivering an Always-On service experience and strengthening Safaricom’s position as a preferred regional and global voice interconnect partner.
The role also leads the commercialization of future voice growth opportunities including international transit, international enterprise voice services: ITFS, DID, CPaaS, cloud communications, Voice Quality-on-Demand (QoD), Voice Biometrics etc., application-driven communications, and other next-generation voice services.
Through ecosystem partnerships, automation-first operations, and innovative business models, the role supports the evolution of the voice business towards digital communications ecosystems, network monetization, and future connectivity services.
Key Accountabilities
- Health & Safety
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Revenue Growth, Commercialization & Network Economics
- Own revenue growth, and value realization.
- Drive inbound voice traffic growth, and network utilization.
- Optimize pricing, routing economics, and commercial performance through analytics, automation, and AI-driven insights.
- Provide commercial inputs into routing, LCR, and traffic optimization initiatives.
- Drive continuous optimization through data-driven performance management and agile execution.
- Strategic Partnerships, Carrier Ecosystem & Commercial Management
- Own strategic relationships with carriers, application/OTT providers, MNOs, Firewall & Detection System providers.
- Lead commercial negotiations, carrier agreements, renewals, and strategic partnerships.
- Expand Safaricom’s voice footprint through direct interconnects, traffic agreements, and ecosystem collaborations.
- Secure sustainable traffic, revenue growth, and long-term commercial commitments.
- Develop joint business plans and growth initiatives with key partners.
- Drive digitization and automation of partner onboarding, governance, reporting, and lifecycle management.
- Drive partner performance through analytics, automation, AI-enabled insights, and agile execution.
- Voice Innovation, Traffic Monetization & Future Services
- Identify and commercialize new voice monetization opportunities including international transit, SIP interconnect, enterprise voice, and next-generation communication services viz., Voice QoD, Voice BioMetrics, Applications etc.
- Develop innovative traffic growth models and commercial propositions to strengthen competitiveness.
- Monitor industry trends, regulatory developments, and evolving communication ecosystems.
- Leverage automation, AI, and analytics to enhance commercial performance and operational efficiency.
- Align portfolio growth with future communication services, network transformation, and emerging digital ecosystems.
- Governance, Risk, Settlements & Financial Management
- Govern contracts, settlements, billing integrity, reconciliations, and financial controls.
- Drive financial reporting accuracy and audit readiness through collaboration with Finance Reporting Team and Commercial Excellence.
- Manage partner disputes, credit exposure, commercial risks, fraud risks, and business continuity.
- Ensure compliance with regulatory, contractual, and industry obligations, including performance and report sharing.
- Drive revenue protection through collaboration with Revenue Assurance and Fraud Management teams.
- Improve settlement accuracy, governance, and risk management through automation, analytics, and AI-enabled controls.
- Service Performance, Automation & Always-On Experience
- Govern and drive service availability, resilience, QoS, SLA and operational excellence through agile and automation-first operations.
- Champion predictive monitoring, self-healing capabilities, and AI-enabled service management.
- Lead issue resolution, continuous improvement, and service optimization initiatives.
- Accelerate touchless operations and straight-through processing across onboarding, routing, settlements, and reporting.
- Deliver an Always-On partner experience through proactive performance management and data-driven decision-making.
- Industry Leadership, Market Intelligence & Future Readiness
- Represent Safaricom in voice industry forums, carrier communities, and strategic ecosystem engagements.
- Monitor market trends, competitive developments, regulatory changes, and emerging technologies impacting international voice services.
- Translate market intelligence into actionable commercial, operational, and strategic initiatives.
- Identify new partnerships, traffic opportunities, and monetization models arising from industry developments.
- Contribute to Safaricom’s future-fit wholesale mobility and network monetization agenda
Qualifications
- Bachelor’s Degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing, or related field.
- MBA or Master’s Degree is an added advantage.
- GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI, or Digital Transformation certifications are desirable.
- 12+ years in telecommunications with at least 5 years in International Voice, Wholesale, Interconnect, Carrier Relations, or International Business.
- Proven track record in revenue growth, carrier negotiations, traffic monetization, and network economics.
- Strong experience in voice routing, settlements, interconnect, and international carrier ecosystems.
- Demonstrated experience leveraging analytics, automation, and AI to improve commercial and operational performance.
- Experience leading cross-functional initiatives, strategic partnerships, and transformation programs.