Manager – Credit Origination
AI summary
NCBA Group is hiring a Manager – Credit Origination in Nairobi to drive customer growth and retention through collaborative account management with Relationship Management teams. The role involves end-to-end credit origination, structuring credit proposals, covenant monitoring, E&S reporting, and supporting the sector head with portfolio management and internal controls.
- Senior credit role within corporate banking at NCBA Group
- Based in Nairobi, Kenya
- Focus on credit origination, portfolio management and compliance
- Requires collaboration with Relationship Managers and credit risk teams
- Involves covenant monitoring, E&S reporting and audit readiness
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, internship, Credit ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager – Credit Origination evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA Group and the role in Nairobi.
- Add concrete examples related to factory, internship, Credit Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager – Credit Origination role in factory, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
Statement
The role holder is required to achieve customer growth and retention management for a specific portfolio through collaborative account management with the Relationship Management teams and other stakeholders in the organisation.
They shall serve as the voice of customer within the Bank, ensuring that all promises made to the customer through the relationship management teams are fulfilled. The role holder shall manage the sector’s operational duties, customer queries and arising complaints to closure by closely coordinating interactions between customers and internal stakeholders. They shall be held responsible for achieving process improvement and change management within the corporate banking department.
Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy
Requirements
- including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements).
- The role holder will be required to provide active administrative support to the sector head. They will assist RMs with cheque refers, excess requests and to prepare credit applications for further analysis and action by the RM. Relevant
Experience
- in the specific sector will be an added advantage.
- in an assistant management capacity in a similar sized organisation.
- Desired work
- Proven track record of consistently achieving a portfolio’s financial growth.
- in products, bank operations and customer
- is highly desirable.
- Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.
- Budget/ Accountability:
- Drive customer fulfilment for the sector.
- Originate credit applications for approval and manage cheques/customer payments processing
- Provide operational support and adhere to operational control guidelines
- Provide reports and data on KPIs, portfolio health, customer
- surveys etc
Key Accountabilities
- (Duties and Responsibilities)
- Financial 30
- This position is responsible for collaborating with internal and external partners to determine the risk vs.
Benefits
of lending to customers that result in customer acquisition and providing insightful feedback on industry trends: The job holder will be responsible to ensure;
Collaboration with RMs in the end to end credit origination process through partnership with business in evaluating identified credit opportunities: outline the merits and demerits of transactions and facilitate preparation of credit papers and memos for consideration.
Adherence to agreed turnaround times in onboarding of identified credit opportunities within the assigned segment.
Collaborate with the business team in structuring credit proposals while enforcing adherence to Credit Policy and ensuring breaches are highlighted at all times.
Lead the collation of information from clients and coordinate with RMs to deliver Credit Requests within the agreed SLA.
Robust Covenant Monitoring to ensure that all approved covenants are tracked by AROs as per approval terms.
Ensure Environmental and Social Monitoring (E&S) & reporting is undertaken in the CRs and reported accurately by AROs.
Liaise with business and credit risk to ensure that proposals are supported and approved as per Delegated Approval Authority.
Internal business processes 20
Co-ordinate in liaison with ARO and RMs to ensure below listed portfolio reports are reviewed and submitted within defined timelines.
Daily report on Potential Watch/NPL
Daily report on Potential extensions (delayed reviews)
Daily report on CR TAT tracker (CRs pending decisioning).
Weekly report on status of reviews and other requests including new deals.
Monthly report on facilities falling off for the month.
Monthly report on Credit Analysts’ CQ productivity.
Monthly reporting on Early Alert names.
Monthly report on number of re-works.
Monthly report on E&S monitoring.
Quarterly report on the Unit Risk and Control Self-Assessment (RCSA).
Oversee Portfolio management processes to ensure overall departmental Audit rating should not fall below “Satisfactory” with Nil repeat findings.
Review of Autopay listing for Corporate live book to ensure adherence to the excess management procedure.
Lead departmental Risk and Control Self-Assessment (RCSA) reporting.
Corporate Credit Portfolio Management and Analysis unit Risk & E&S champion.
Customer 30 Driving customer satisfaction, developing and growing relationships with existing customers, identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customisation and development of new products/solutions.
Accurate real-time CRM data
Customer satisfaction:
Net Promoter Score
CSI/RSI /CES
Learning and growth 20
Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
Level of own development plan maintenance.
Own competency score.
Job Specifications
Academic:
Bachelor’s degree from a recognized accredited university.
Professional:
At least 3 years’