Lead – Voice
AI summary
Airtel is hiring a Lead – Voice in Nairobi to drive prepaid revenue growth through customer lifecycle management, retention programs, and usage stimulation campaigns across voice and non-voice products. The role requires a graduate degree in Marketing, Finance, Economics, Statistics, Data Analytics, or a related field, plus 5–8 years of experience in the telecommunications industry. The application deadline is 05/10/2026.
- Management-level role reporting to the Marketing Director
- Focus on prepaid revenue growth and customer retention
- Requires 5–8 years of telecom industry experience
- Deadline: 05/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, MarketingThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Lead – Voice evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Airtel and the role in Not specified.
- Add concrete examples related to sales, finance, Marketing, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-05.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-05
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Lead – Voice role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Airtel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Lead – Voice
Date Posted: 28/09/2026
Job Type: Full Time
Job Level: Management
Employer: Airtel
Industry: Sales & Marketing
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 05/10/2026
Sales & Maketing Jobs, Airtel Jobs. Lead – Voice manages voice network operations, optimizes traffic routing, and oversees telecom infrastructure, requires a Telecom/Electrical Engineering Degree and 5+ years voice network experience.
Job Description
Reporting directly to the Marketing Director the role holder will be responsible for driving prepaid revenue growth through the development and execution of customer lifecycle management initiatives, retention programs, and usage stimulation campaigns. The position is accountable for maximizing customer value, enhancing base stickiness, reducing churn, and increasing customer engagement across voice and non-voice products
Key Accountabilities
- Drive prepaid revenue growth through the design and implementation of targeted voice and non-voice initiatives.
- Develop and execute customer retention and loyalty programs to improve customer stickiness and reduce churn.
- Monitor customer behavior, network activity, and usage trends to identify growth opportunities and areas requiring intervention.
- Design and manage campaigns aimed at reactivating inactive customers and increasing customer lifetime value.
- Analyze campaign performance and customer movement trends, providing actionable insights and recommendations.
- Develop forecasts and performance reports to support decision-making and business planning.
- Serve as the focal point for reporting and analysis relating to Customer Lifecycle Management (CLM) and Usage & Revenue
- Work closely with Customer Experience, Commercial, Technology, Finance, and other stakeholders to ensure successful implementation of commercial initiatives.
- Ensure flawless execution of tariffs, promotions, and customer offers while minimizing customer complaints and operational risks.
- Drive initiatives aimed at increasing usage across voice and data products and optimizing customer value realization.
Qualifications
- Graduate degree in Marketing, Finance, Economics, Statistics, Data Analytics, or related field.
- Minimum of 5-8 years’ experience in the telecommunications industry, preferably within commercial, marketing, customer lifecycle management, or revenue management functions.
- Strong analytical and business acumen with the ability to translate data into actionable insights.
- Excellent project management and stakeholder management skills.
- Strong leadership and coaching capabilities.
- Excellent written and verbal communication skills.
- High level of attention to detail and strong problem-solving abilities.
- Results-oriented with the ability to influence decisions across senior leadership teams.
- Ability to work effectively in cross-functional teams and manage multiple priorities.