La Riba Universal Banker - Coast
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Absa Bank Kenya PLC is recruiting a La Riba Universal Banker - Coast in Nairobi. The role focuses on Islamic Banking growth, portfolio risk management, sales and cross-selling, customer relationships, market intelligence, and branch performance.
- Drives Islamic Banking business growth and new-to-bank account acquisition.
- Manages portfolio risk and supports sales, cross-selling, and customer profiling.
- Monitors performance daily and develops corrective action plans for shortfalls.
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Absa Bank Kenya PLC is recruiting a La Riba Universal Banker - Coast in Nairobi. The role focuses on Islamic Banking growth, portfolio risk management, sales and cross-selling, customer relationships, market intelligence, and branch performance.
- Drives Islamic Banking business growth and new-to-bank account acquisition.
- Manages portfolio risk and supports sales, cross-selling, and customer profiling.
- Monitors performance daily and develops corrective action plans for shortfalls.
- Partners with branch teams on campaigns, product development, and performance targets.
- Application deadline: November 6, 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest La Riba Universal Banker - Coast evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Absa Bank Kenya PLC and the role in Nairobi.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-06.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-06
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this La Riba Universal Banker - Coast role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Absa Bank Kenya PLC before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Main accountabilities and approximate time split.
Business Growth: Time Split - 60%
Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.
Manage portfolio risks in line with banks' portfolio appetite.
Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
In conjunction with the branch manager, Industry heads, and products, conduct product review and development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
Contribute to the development of Islamic Banking branch sales strategy.
Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets. Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
Continuously monitor own performance against targets agreed on on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
Operationalize campaigns as required with the Branch Manager and the business.
Ensure excellent customer experience at all times
Drive business targets through strict TAT observance and high-level service delivery standards.
Should not advise an existing customer to open a similar account in their respective branches with a view of moving funds between the accounts.
Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
Accounts re-streaming should be carried out in line with the Banks policy.
Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.
Internal Controls & Risk Management: Time split -10%
Ensure that Absa bank’s policies and procedures are adhered to at all times when handling different products.
Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
Manage costs within your area of operation.
Effectively carry out branch snap checks as assigned by the assistant branch manager.
Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
Accurate customer information is captured in the core banking system.
Customer Experience: Time split- 20%
Ensure excellent customer experience is maintained at all times.
Ensure set TAT in account onboarding and loan processing is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
Ensure customer data is up to date at all times
Ensure branch NPS scores are maintained as per the set standards
In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.
Capacity Building & People Management: Time Split -10%
In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
Determine and manage Training Needs Analysis and own succession planning.
Manage your own leave by working closely with your Line Manager
Ideal Job Competencies.
Qualification; A Business-Related Degree from a recognized university
Preferred Experience.
Experience in Islamic banking
Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
Knowledge and Skills;
Detailed knowledge of Absa Retail & business banking products strategy
Detailed knowledge of Muslim banking culture
Knowledge of the Islamic Banks competitor landscape & processes
Understanding of Shariah Law, Shariah Board and Shariah Audits
Knowledge of Islamic Financial instruments.
Technical Competencies
Technology Skills: Knowledge of computerized banking applications and spreadsheets
Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://absa.wd3.myworkdayjobs.com/ABSAcareersite/job/Nkrumah-Road-Branch/La-Riba-Universal-Banker---Coast_R-15992343-1/apply?utm_source=Jobinkenya
- Deadline November 6, 2026