L1 Customer Support Agent
AI summary
BetPawa is hiring an L1 Customer Support Agent in Nairobi to assist customers across engagement channels, resolve complaints, and promote the product through a great customer experience. The on-site, full-time role requires previous customer support experience and strong communication skills in Swahili and English, with a deadline of 03/10/2026.
- On-site full-time customer support role in Nairobi
- Requires previous customer support experience
- Swahili and English communication skills required
- Sports betting/football knowledge is an advantage
- Application deadline is 03/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, Customer Support AgentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest L1 Customer Support Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BetPawa and the role in Not specified.
- Add concrete examples related to call_center, no_experience, Customer Support Agent, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-03.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-03
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this L1 Customer Support Agent role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BetPawa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: L1 Customer Support Agent
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Entry
Employer: BetPawa
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 03/10/2026
Customer Service Jobs. BetPawa Jobs. L1 Customer Support Agent assisting customers across engagement channels and resolving complaints to improve the customer experience, requiring at least 2 years of college education, previous customer support experience and excellent communication skills in Swahili and English, in a sports betting environment, on-site role.
Key Responsibilities
- As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
- Assist customers through all available engagement channels.
- Be open to having a flexible and dynamic working schedule.
- Promote the value of the product through a wonderful customer experience.
- Review customer complaints and concerns and seek to improve the customer experience.
- Carry out callout exercises to educate clients on existing and new products.
- Do callout surveys on customer satisfaction and perception of our brand image.
- What Makes You a Great Candidate
- At least 2 years of college education.
- Excellent written and verbal communication skills in Swahili and, English, with any other local languages being an advantage.
- Previous experience in customer support.
- Ability to cope under pressure and work with minimal supervision.
- A genuine interest in helping others and providing exceptional service.
- Ability to handle pressure and work independently.
- Strong interpersonal skills and a quick learning ability.
- Interest in the sports industry; knowledge of football betting is a plus.