KPI Management and Monitoring Staff
AI summary
Hakki Africa Ltd is hiring a KPI Management and Monitoring Staff to manage a portfolio of financed drivers under a ride-hailing partnership. The role focuses on tracking driver KPIs, coaching underperforming drivers, managing onboarding and compliance, and using live fleet data to improve earnings and productivity. This is a contract position in Nairobi with a salary of KSh 30,000–45,000.
- Contract role in Nairobi with KSh 30,000–45,000 salary
- Entry-level position requiring 1 year of experience and a diploma
- Focus on driver KPI tracking, coaching, and fleet productivity
- Involves live fleet monitoring and escalation management
- English language requirement and standard 8 to 5 working hours
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest KPI Management and Monitoring Staff evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hakki Car Finance Limited and the role in Nairobi.
- Add concrete examples related to driver, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this KPI Management and Monitoring Staff role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hakki Car Finance Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
KPI Management and Monitoring Staff at an International Car Finance Company
Hakki Car Finance Limited
Customer Service & Support
2 days ago
Easy apply
New
Featured
Nairobi
Contract
Banking, Finance & Insurance
KSh
30,000 - 45,000
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Job summary
Hakki Africa Ltd is a leading provider of vehicle financing solutions, dedicated to helping individuals and businesses secure affordable and flexible auto loans. We are seeking highly organized individuals capable of managing multiple tasks efficiently, think analytically, and approach challenges with creative, practical solutions.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Contract - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Role Purpose:
The KPI Management and Monitoring Staff is responsible for managing an assigned portfolio of financed drivers within the fleet under the ride-hailing platform partnership. The core objective of this role is to maximize driver earnings and fleet productivity while minimizing non-compliance through continuous KPI tracking, proactive driver follow-ups, execution of structured escalation frameworks, and real-time fleet guidance.
Key Responsibilities & Operational Duties:
Manage driver performance:
Track weekly Acceptance Rate, Online Hours, NET Earnings, Finish Rate and trips. Manage assigned driver portfolio: Conduct regular driver follow-ups prioritizing inactive, underperforming and non-compliant drivers.
Coach and improve performance:
Identify root causes of poor performance and provide targeted coaching, guidance and performance improvement actions.
Manage driver onboarding:
Verify required documents, submit activation requests and maintain accurate vehicle records.
Manage compliance and escalations:
Execute the established escalation matrix, manage warning and intervention processes, track suspensions and document expiries and escalate unresolved cases for offboarding.
Monitor live fleet activity:
Use Live Map, demand and surge data to guide drivers on positioning, utilization and trip opportunities.
Manage driver incentives and recognition:
Verify trip and GMV incentive eligibility, support incentive processing and recognize top-performing drivers through approved communication channels.
Maintain accurate records and reporting:
Update driver follow-ups, performance trackers and internal systems, and prepare performance updates, meeting notes and data for weekly and monthly reviews.
Qualifications and Skills
- Bachelor’s Degree or Diploma in Business Administration, Business Management, Operations Management, Finance, Economics, Statistics, Data Analytics, Logistics, or a related field.
- Prior experience in fleet management, driver operations, customer service & support, asset financing, or ride-hailing operational environments.
- Proficiency in Excel / Google Sheets and workflow systems.
- Working knowledge of live map monitoring, surge pricing maps, and demand layer analytics.
- Strong understanding of operational KPIs (Acceptance Rate, Online Hours, NET Earnings, Finish Rate) and structured escalation protocols.
- Excellent verbal and written communication, coaching, and conflict-resolution skills for driver phone/in-office consultations.
- Solution-oriented, with the ability to think creatively and propose fresh ideas.
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