Key Accounts Champion
AI summary
ESL is hiring a Key Accounts Champion in Mombasa to manage strategic client relationships and drive gross profit growth through upselling and cross-selling across logistics and shipping services. The role requires a bachelor's degree in Business, Logistics or Supply Chain, 2-3 years of sales or customer relations experience, and KRATI certification in EACFFPC or CCFL.
- On-site role based in Mombasa, Kenya
- Full-time management-level position in logistics and freight forwarding
- Drive GP growth via upselling and cross-selling across Ships Agency, Forwarding, 3PL, Logistics and Customs Clearance
- Requires KRATI certification in EACFFPC or CCFL
- Deadline: 30/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Key Accounts Champion evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Express Shipping & Logistics (EA) Limited (ESL) and the role in Not specified.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Key Accounts Champion role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Express Shipping & Logistics (EA) Limited (ESL) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Key Accounts Champion
Date Posted: 23/09/2026
Job Type: Full Time
Job Level: Management
Employer: Express Shipping & Logistics (EA) Limited (ESL)
Industry: Sales
Salary: Open
Location: Mombasa
Country: Kenya
Deadline: 30/09/2026
Sales Jobs. ESL Jobs. Key Accounts Champion managing strategic client relationships and driving gross profit growth through upselling and cross-selling across logistics and shipping services, requiring a bachelor’s degree in Business, Logistics or Supply Chain, 2-3 years sales or customer relations
Experience
and KRATI certification in EACFFPC or CCFL, in a logistics and freight forwarding environment, on-site role in Mombasa.
We are looking for a proactive, customer-focused and commercially driven Key Accounts Champion to join our Operations team. The Key Accounts Champion will be the primary point of contact for designated strategic clients, responsible for building strong customer relationships, ensuring service excellence, identifying business opportunities and driving Growth within the assigned portfolio. The position is based in Mombasa.
Key
in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
2 – 3 years’ work
in Sales/ Customer Relations or Operations
Minimum KRATI certification in EACFFPC or CCFL or it equivalent
Strong customer relationship and stakeholder management skills.
Commercially minded with a demonstrated ability to identify business and revenue opportunities.
Strong understanding of logistics and shipping operations.
Excellent communication, negotiation and problem-solving skills.
Strong analytical, reporting and organizational abilities.
Ability to work under pressure and deliver within strict timelines.
COMPETENCIES AND SKILLS:
We are looking for someone who is customer-centric, commercially astute, proactive and operationally hands-on—someone who can understand the customer’s business, coordinate internally and turn customer relationships into sustainable business growth.
If you are ready to take ownership of strategic accounts and make a measurable impact, we would like to hear from you.
Responsibilities
- Customer & Account Management:
- Build and maintain strong relationships with strategic customers and anticipate their needs.
- Manage customer feedback, complaints and compliments in line with company standards.
- Keep customers informed on shipments, services, regulatory
Requirements
- and operational developments.
- Ensure contracts and SLAs are current and effectively implemented.
- Identify opportunities to align ESL’s services with customer needs.
- Commercial & GP Growth:
- Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
- Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
- Ensure timely and accurate customer billing and follow up on outstanding payments.
- Stakeholder & Transport Management:
- Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
- Coordinate transport-related documentation, including interchanges and container deposits.
- Monitor guarantee validations and follow up on outstanding equipment-related guarantees.
- Operations & Reporting:
- Coordinate customer
- across relevant ESL departments.
- Prepare regular customer and portfolio performance reports.
- Maintain an up-to-date Risk & Opportunity Matrix.
- Support seamless delivery of customer
- across ESL’s service lines.
- Undertake any other duties assigned by Management.
- QUALIFICATIONS:
- Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
- Proven