Key Accounts Champion
AI summary
Express Shipping & Logistics (EA) Limited is hiring a proactive, commercially driven Key Accounts Champion to join its Operations team in Mombasa. The role focuses on managing strategic customer relationships, driving Gross Profit growth through upselling and cross-selling, and coordinating service delivery across logistics, forwarding, customs clearance and related lines. The position targets candidates with a business or logistics-related degree, 2–3 years of relevant experience, and preferably KRATI/EACFFPC or equivalent certification.
- Customer-facing strategic account management role within logistics and freight operations
- Focus on revenue growth through upselling, cross-selling and new business development
- Requires 2–3 years’ experience in sales, customer relations or operations
- Minimum KRATI certification in EACFFPC or CCFL or equivalent preferred
- Position based in Mombasa with a deadline of September 30, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Key Accounts Champion evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Express Shipping & Logistics (EA) Limited (ESL) and the role in Nairobi.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Key Accounts Champion role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Express Shipping & Logistics (EA) Limited (ESL) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Key Accounts Champion
We are looking for a proactive, customer-focused and commercially driven Key Accounts Champion to join our Operations team. The Key Accounts Champion will be the primary point of contact for designated strategic clients, responsible for building strong customer relationships, ensuring service excellence, identifying business opportunities and driving Growth within the assigned portfolio. The position is based in Mombasa.
DUTIES &
Responsibilities
- Customer & Account Management:
- Build and maintain strong relationships with strategic customers and anticipate their needs.
- Manage customer feedback, complaints and compliments in line with company standards.
- Keep customers informed on shipments, services, regulatory
Requirements
- and operational developments.
- Ensure contracts and SLAs are current and effectively implemented.
- Identify opportunities to align ESL’s services with customer needs.
- Commercial & GP Growth:
- Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
- Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
- Ensure timely and accurate customer billing and follow up on outstanding payments.
- Stakeholder & Transport Management:
- Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
- Coordinate transport-related documentation, including interchanges and container deposits.
- Monitor guarantee validations and follow up on outstanding equipment-related guarantees.
- Operations & Reporting:
- Coordinate customer
- across relevant ESL departments.
- Prepare regular customer and portfolio performance reports.
- Maintain an up-to-date Risk & Opportunity Matrix.
- Support seamless delivery of customer
- across ESL’s service lines.
- Undertake any other duties assigned by Management.
- QUALIFICATIONS:
- Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
- Proven
Experience
- in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
- 2 – 3 years’ work
- in Sales/ Customer Relations or Operations
- Minimum KRATI certification in EACFFPC or CCFL or it equivalent
- Strong customer relationship and stakeholder management skills.
- Commercially minded with a demonstrated ability to identify business and revenue opportunities.
- Strong understanding of logistics and shipping operations.
- Excellent communication, negotiation and problem-solving skills.
- Strong analytical, reporting and organizational abilities.
- Ability to work under pressure and deliver within strict timelines.
- COMPETENCIES AND SKILLS:
- We are looking for someone who is customer-centric, commercially astute, proactive and operationally hands-on—someone who can understand the customer’s business, coordinate internally and turn customer relationships into sustainable business growth.
- If you are ready to take ownership of strategic accounts and make a measurable impact, we would like to hear from you.
- Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://forms.cloud.microsoft/pages/responsepage.aspx?id=viRneplpQ0W6Oq3xvBSNcO6qnrD1LkxLn4DL5ZG-2clUMFpQVUJWOUswTVFXTDNCTENQMjlHNFpJQy4u&route=shorturl&utm_source=Jobinkenya
- Deadline September 30, 2026