Junior NOC Engineer
AI job insight
CIC Insurance is seeking a Junior NOC Engineer in Nairobi to monitor network and technology services, detect incidents, perform first-level troubleshooting, and escalate issues. The role requires 2–3 years in NOC or IT operations and knowledge of networking, servers, cloud platforms, monitoring tools, and basic scripting.
- Monitor network, server, application, cloud, and infrastructure alerts
- Perform first-level troubleshooting and incident escalation
- 2–3 years of NOC or IT operations experience required
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CIC Insurance is seeking a Junior NOC Engineer in Nairobi to monitor network and technology services, detect incidents, perform first-level troubleshooting, and escalate issues. The role requires 2–3 years in NOC or IT operations and knowledge of networking, servers, cloud platforms, monitoring tools, and basic scripting.
- Monitor network, server, application, cloud, and infrastructure alerts
- Perform first-level troubleshooting and incident escalation
- 2–3 years of NOC or IT operations experience required
- Uses Grafana, Prometheus, Datadog, Nagios, and ITSM tools
- Knowledge of Azure or AWS and basic scripting preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, NOC EngineerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Junior NOC Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance and the role in Nairobi.
- Add concrete examples related to internship, part_time, NOC Engineer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Junior NOC Engineer role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.
Key Responsibilities
- Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
- Perform first-level troubleshooting and resolution of common incidents.
- Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
- Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
- Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
- Execute routine health checks and operational checklists.
- Support implementation of approved changes and perform post-change monitoring.
- Maintain accurate incident records, shift reports, and operational logs.
- Follow documented procedures, runbooks, and recovery guides.
- Assist in disaster recovery and business continuity testing activities.
- Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
- Support service restoration activities during incidents.
- Escalate potential risks and service-impacting events promptly
- Who We’re Looking For
- Essential Knowledge/Skills and Experience Required:
- Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
- 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
- Key Skills & Competencies
- Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
- Basic networking concepts: TCP/IP, DNS, DHCP
- Routing & Switching: VPNs, VLANs
- Windows and Linux server administration fundamentals.
- Incident and problem management processes.
- Understanding of cloud environments (Azure or AWS).
- Basic scripting knowledge (PowerShell, Bash, or Python).
- ITSM tools such as ServiceNow or Jira Service Management.