IT Support Specialist
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Weetabix East Africa Ltd is seeking an IT Support Specialist in Nairobi to provide first-line technical support, maintain IT infrastructure, assist with ERP and business applications, support data and network security, and coordinate vendors. The full-time role runs from 8 to 5 and requires English-language capability.
- Full-time position with working hours from 8 to 5
- Based in Nairobi, Kenya
- Provides first-line IT user and incident support
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Weetabix East Africa Ltd is seeking an IT Support Specialist in Nairobi to provide first-line technical support, maintain IT infrastructure, assist with ERP and business applications, support data and network security, and coordinate vendors. The full-time role runs from 8 to 5 and requires English-language capability.
- Full-time position with working hours from 8 to 5
- Based in Nairobi, Kenya
- Provides first-line IT user and incident support
- Supports SAP and Business Central applications
- Requires English language capability
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, technology, IT Support SpecialistThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Weetabix East Africa Ltd and the role in Nairobi.
- Add concrete examples related to security, technology, IT Support Specialist, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this IT Support Specialist role in security, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Weetabix East Africa Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
W
IT Support Specialist
Weetabix East Africa Ltd
Software & Data
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
First-line user support:
Receive, log, prioritise and resolve routine IT incidents and service requests; keep users informed and escalate unresolved issues through the agreed support process.
Hardware and software troubleshooting:
Diagnose common computer, peripheral and application faults; carry out approved fixes and refer complex problems to the IT Executive or service provider.
Preventive maintenance:
Perform assigned maintenance, approved software installations, updates and patches; record work completed and report equipment requiring repair or replacement.
ICT infrastructure support:
Assist with routine checks of network connectivity and IT infrastructure supporting manufacturing, commercial and support functions; report outages and support restoration activities under supervision.
ERP and business application support:
Assist users with routine ERP issues, including SAP/Business Central where applicable; document faults and support approved testing and configuration activities under the IT Executive’s direction.
Data and network security:
Carry out assigned security checks, apply approved endpoint protection updates and follow authorised access procedures in line with Weetabix and Group IT standards.
Backup and recovery support:
Monitor assigned backup tasks, maintain records, report failures promptly and assist with authorised restoration tests and disaster recovery activities.
Software licence and asset records:
Maintain accurate equipment and software licence records, track renewal dates and flag gaps or requirements to the IT Executive.
Cost and procurement support:
Compile IT requirements, quotations and expenditure records as requested; support cost-conscious use of IT resources without independent budget or purchasing approval authority.
Vendor coordination:
Log service calls, follow up approved repairs and service requests, and maintain records of vendor actions and outstanding issues.
Policies and compliance:
Follow approved IT policies and procedures, maintain supporting records for reviews and audits, and report deviations for corrective action.
Group IT collaboration:
Support assigned local actions arising from global IT requirements, system assessments and improvement activities under the IT Executive’s guidance.
User education:
Assist with user orientation and awareness on approved systems, phishing risks, information handling and safe IT practices.
Incident escalation:
Promptly report suspected cybersecurity incidents and follow approved incident response instructions; maintain accurate records of actions taken.
Documentation and reporting:
Maintain support logs, maintenance records and user guidance; prepare routine updates on incidents, system checks, backups and outstanding tasks.
Project support:
Assist with approved IT upgrades and digital improvement projects, including equipment setup, testing, documentation and user support.
First-line user support:
Receive, log, prioritise and resolve routine IT incidents and service requests; keep users informed and escalate unresolved issues through the agreed support process.
Hardware and software troubleshooting:
Diagnose common computer, peripheral and application faults; carry out approved fixes and refer complex problems to the IT Executive or service provider.
Preventive maintenance:
Perform assigned maintenance, approved software installations, updates and patches; record work completed and report equipment requiring repair or replacement.
ICT infrastructure support:
Assist with routine checks of network connectivity and IT infrastructure supporting manufacturing, commercial and support functions; report outages and support restoration activities under supervision.
ERP and business application support:
Assist users with routine ERP issues, including SAP/Business Central where applicable; document faults and support approved testing and configuration activities under the IT Executive’s direction.
Data and network security:
Carry out assigned security checks, apply approved endpoint protection updates and follow authorised access procedures in line with Weetabix and Group IT standards.
Backup and recovery support:
Monitor assigned backup tasks, maintain records, report failures promptly and assist with authorised restoration tests and disaster recovery activities.
Software licence and asset records:
Maintain accurate equipment and software licence records, track renewal dates and flag gaps or requirements to the IT Executive.
Cost and procurement support:
Compile IT requirements, quotations and expenditure records as requested; support cost-conscious use of IT resources without independent budget or purchasing approval authority.
Vendor coordination:
Log service calls, follow up approved repairs and service requests, and maintain records of vendor actions and outstanding issues.
Policies and compliance:
Follow approved IT policies and procedures, maintain supporting records for reviews and audits, and report deviations for corrective action.
Group IT collaboration:
Support assigned local actions arising from global IT requirements, system assessments and improvement activities under the IT Executive’s guidance.
User education:
Assist with user orientation and awareness on approved systems, phishing risks, information handling and safe IT practices.
Incident escalation:
Promptly report suspected cybersecurity incidents and follow approved incident response instructions; maintain accurate records of actions taken.
Documentation and reporting:
Maintain support logs, maintenance records and user guidance; prepare routine updates on incidents, system checks, backups and outstanding tasks.
Project support:
Assist with approved IT upgrades and digital improvement projects, including equipment setup, testing, documentation and user support.
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