Job in Kenya
IT Support
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience1 yearSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000
IT SupportPOS SystemsCCTV MonitoringNetwork MaintenanceHospitality ITNairobiFull TimeMid Levelsecurityhospitalityretailcall_center
AI summary
Hello Vietnam Limited is hiring an IT Support officer in Nairobi to provide first-line technical support, maintain POS and restaurant systems, manage LAN/Wi-Fi and CCTV, and ensure smooth IT operations across restaurant locations. The role requires a Bachelor's or Diploma in IT/Computer Science, 1–2 years of experience, and strong troubleshooting skills. Salary is KSh 30,000 – 45,000.
- Full-time role based in Nairobi, Kenya
- Salary range KSh 30,000 – 45,000
- Requires 1–2 years of IT support experience
- Focus on POS, restaurant systems, and CCTV support
- Apply via BrighterMonday login or social accounts
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hello Vietnam Limited and the role in Nairobi.
- Add concrete examples related to security, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hello Vietnam Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
- IT Support
- Hello Vietnam Limited
- Hospitality & Leisure
- 3 weeks ago
- Easy apply
- New
- Nairobi
- Full Time
- Hospitality & Hotel
- KSh
- 30,000 - 45,000
- Share link
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- Job summary
- Demonstrated success in resolving complex issues, improving system performance, and improving user satisfaction through effective communication and troubleshooting skills. Proficient in network management, software installation, and customer service strategies.
- Min Qualification:
- Bachelors
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- supporting POS systems and restaurant technologies.
- Knowledge of Windows OS, networking (TCP/IP, Wi-Fi, routers, switches), and hardware troubleshooting.
- with CCTV systems, NVR/DVR, IP cameras, and surveillance software.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- 1. IT Infrastructure Support
- Provide first-line technical support for restaurant and office users, resolving hardware, software, and network issues promptly.
- Install, configure, maintain, and troubleshoot computers, POS terminals, printers, tablets, handheld devices, and other IT equipment.
- Ensure all IT systems operate efficiently to minimize business disruption.
- Coordinate with external vendors for equipment repair, warranty claims, and technical escalations when necessary.
- 2. POS & Restaurant Systems
- Support daily operation of POS systems, payment terminals, kitchen display systems (KDS), ordering devices, and related restaurant technologies.
- Troubleshoot POS transaction issues and ensure seamless integration with back-office systems.
- Perform software installation, updates, and configuration according to company standards.
- Assist restaurant teams during new store openings, relocations, and system upgrades.
- 3. Network & System Maintenance
- Monitor and maintain LAN, Wi-Fi, routers, switches, and internet connectivity across restaurant locations.
- Conduct preventive maintenance to ensure network stability and optimal system performance.
- Maintain system documentation, equipment inventory, and asset records.
- Support data backup, system recovery, and basic cybersecurity practices.
- 4. CCTV Monitoring & Security
- Monitor CCTV systems to ensure all cameras and recording devices function properly.
- Conduct routine inspections of surveillance equipment across all restaurant locations.
- Retrieve and provide CCTV footage for incident investigations, operational reviews, or management requests while maintaining confidentiality.
- Coordinate maintenance and repair of CCTV equipment with vendors when required.
- Report abnormal security incidents, equipment failures, or suspicious activities promptly.
- Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, or related field.
- 1–2 years of IT support experience, preferably in F&B, retail, or hospitality.
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.