Job in Kenya
IT Specialist - Network & VoIP
CountyNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-13Close dateNot specifiedExperience3 yearsSourceMyJobsInKenya
IT SpecialistNetwork AdministrationVoIPMikroTikPBXKenyaCall CentreFull TimeMid-LevelTelecommunicationssecuritycall_center
AI summary
This is a hands-on IT Specialist role focused on network administration and VoIP/telephony systems. The candidate will manage a MikroTik-based network, configure VPN tunnels, maintain an on-premise PBX, troubleshoot voice quality issues, and handle vendor and carrier management. The position requires a Bachelor's degree in IT or a related field, plus at least 3 years of experience in network administration and VoIP systems.
- Hands-on role managing MikroTik networks, VPNs, and on-premise PBX systems
- Requires Bachelor's degree in IT, Computer Science, or related field
- Minimum 3 years of experience in network administration and VoIP/telephony
- Experience with international VoIP routing across Kenya, Uganda, and Tanzania preferred
- Focus on call centre infrastructure resilience and security
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Specialist - Network & VoIP evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MyJobsInKenya and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobsInKenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobsInKenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Specialist - Network & VoIP role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MyJobsInKenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Network administration: Configure and maintain a MikroTik-based network — NAT, VLAN segmentation (call centre isolated from finance/HR/QA), inter-VLAN firewall rules, and locked-down remote management (no WAN-exposed admin access).
- Secure tunnelling: Build and maintain VPN tunnels (WireGuard or L2TP/IPsec) to route specific traffic (e.g., SIP/RTP) through a remote endpoint, including failover/kill- switch logic so traffic never leaks out the wrong path if a tunnel drops.
- Telephony administration: Configure and maintain an on-premise PBX (Yeastar or similar) — SIP trunks, outbound dial patterns, inbound routes, IVR menus, ring groups, and extensions. Provision and troubleshoot Grandstream (or similar) handsets and ATAs, including NAT keep-alive handling.
- Troubleshooting: Diagnose voice quality and call-flow issues (e.g., one-way audio, registration failures) using a systematic approach — isolating signalling from media, using the right tools (packet captures, SIP traces, port checks) rather than guessing.
- Vendor and carrier management: Investigate and resolve carrier-side issues (e.g., trunk suspensions related to call-routing/traffic-origin policy), and manage relationships with ISPs and telecom vendors, including formal escalation when service issues need to be proven and fixed.
- Procurement judgement: Evaluate hardware/vendor options (e.g., laptops, network gear) against practical operational needs, not just spec sheets or price.
- Resilience planning: Identify single points of failure (e.g., one internet link) and recommend/implement mitigations so a single outage doesn't take down the call centre.
- Documentation: Maintain clear, current runbooks that a colleague could follow to restore service without you in the room.
Education
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, Telecommunications, or a related field.
- Professional certifications in networking, cybersecurity, VoIP or related technologies will be an added advantage.
- More Details on
Experience
- Minimum 3 years of hands-on
- in IT infrastructure, network administration an VoIP/telephony systems, with demonstrable
- configuring MikroTik (or equivalent), VPNs, PBX systems and SIP/VoIP environments.
- Must-Have Technical Skills
- • Practical
- configuring MikroTik RouterOS (or equivalent) — NAT, VLANs, firewall filter/NAT rules, service port locking.
- •
- building site-to-site or remote VPN tunnels (WireGuard, IPsec, or L2TP) with policy-based routing and failover logic.
- • Hands-on
- with an on-premise or hosted PBX (Yeastar, 3CX, FreePBX, Asterisk, or similar) — SIP trunk setup, IVR, routing, extensions.
- • Familiarity with SIP/VoIP troubleshooting — understanding of SIP signalling vs. RTP media, NAT traversal issues, ALG pitfalls, and one-way audio diagnosis.
- •
- provisioning IP phones/ATAs (Grandstream or similar) in a business environment.
- • Solid grasp of network security fundamentals — least-privilege firewalling, segmentation, remote-access hardening.
- Ability to spot the non-obvious problem (e.g., a policy or compliance issue behind a technical symptom) without being walked to it.
- • Comfortable making and documenting reasonable assumptions when
- with international/cross-border VoIP routing and carrier compliance
- with monitoring/alerting setups for network or VoIP uptime.
- Comfortable using AI tools (Claude, ChatGPT, Copilot, etc.) as part of the workflow
- Terms And Conditions
- All applications should be submitted on or before
- 7th September, 2026.
Requirements
- are ambiguous.
- • Clear, concise written communication, can produce a runbook or incident summary a colleague can actually follow.
- • Able to defend technical decisions under questioning and adapt on the fly when
- change.
- • Proactive about flagging risk to management before it becomes an incident.
- More Details on Skills
- specifically Kenya, Uganda and Tanzania.
- Prior call-centre or contact-centre IT support experience.
Source and provenanceSource: MyJobsInKenya. Last checked: 2026-08-21.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.