IT Specialist
AI summary
EIDU is hiring an IT Specialist in Nairobi to own day-to-day global IT operations, including helpdesk support, device setup, user access management, SaaS administration, and basic cybersecurity. The role suits a hands-on professional comfortable troubleshooting hardware and software while managing security, access controls, and vendor relationships. The position reports to the Director of People and supports a distributed, multi-country organization.
- Hands-on IT operations role covering helpdesk, access management, and cybersecurity
- Supports distributed, multi-country staff using Google Workspace and Microsoft 365
- Requires 5+ years of IT support or systems administration experience
- Reports to the Director of People and coordinates external IT vendors
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EIDU and the role in Nairobi.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Specialist role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EIDU before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The IT Specialist will be the primary owner of day-to-day IT operations for EIDU globally. This role ensures that staff have reliable, secure, and well-supported technology to do their jobs.
This includes resolving tech support issues, safeguarding company data and devices, and managing who has access to what across our systems. This is a hands-on role suited to someone who is equally comfortable fixing a laptop issue and thinking through a security or access control problem. This role reports to the Director of People.
What you will do:
IT Support & Helpdesk
Serve as the first point of contact for IT issues raised by staff, providing timely troubleshooting for hardware, software, and connectivity problems.
Set up and configure laptops, mobile devices, and peripherals for new hires, and support device handover and return for leavers.
Maintain an accurate inventory of IT equipment and licenses and coordinate repairs, replacements, and vendor support when needed.
Document common issues and fixes to build out a simple internal knowledge base for staff self-service.
Systems, Access & Tools Administration
Provision and deprovision user accounts and access across cloud systems (Google Workspace, Microsoft 365, Slack, etc.) as staff join, change roles, or leave.
Maintain membership in Google Groups, distribution lists, and shared mailboxes so they stay accurate as the team changes.
Manage access permissions to shared drives and folders in line with role and need-to-know, working with the global team to flag anomalies.
Own the EIDU;s SaaS and software tool stack — track subscriptions and licenses, manage renewals, and evaluate new tools or retire unused ones.
Track IT-related vendor contracts and costs, flagging budget or renewal issues to management.
Antivirus & Basic Cybersecurity
Deploy, monitor, and maintain antivirus/endpoint protection software across all company devices.
Monitor for and respond to basic security alerts, escalating more complex incidents to external IT/security partners as needed.
Run regular security hygiene checks (software updates, patching, password policy compliance) and flag gaps to management.
Deliver simple, practical security awareness guidance to staff (e.g., phishing recognition, safe browsing, password practices).
Data Management
Support good data hygiene practices across the office, including file organisation, storage limits, and secure handling of sensitive information.
Work with the global People team to ensure data practices align with EIDU-wide and country-specific data protection standards.
General IT Operations
Act as the local liaison with external IT vendors, internet service providers, and any global engineering colleagues.
Support IT needs for office moves, new equipment rollouts, and any events or training.
Recommend improvements to IT policies, tools, or processes as the team grows.
What you should bring:
Required Skills:
Minimum of 5 years’
Experience
- in an IT support, systems administration, or IT operations role.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong
- supporting both windows and macOS environments.
- Proven
- working in a Tier 2 or equivalent technical support environment.
- Proven
- with antivirus/endpoint protection tools and basic cybersecurity practices.
- Proven
- administering Microsoft 365 and/or Google Workspace.
- supporting a distributed, remote or multi-country organisation.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-FI and routing.
- with endpoint protection/EDR and basic cyber security operations.
- with user administration, identity management, MFA, and access controls.
- with IT asset management and SaaS administration.
- Attributes:
- The desire to use your skills to bring about positive social change.
- Excellent communication skills (oral and written) including the ability to communicate technical information with non-technical audiences.
- High level of trustworthiness and discretion, given regular exposure to sensitive data and systems access.
- Great interpersonal skills to collaborate with people at all levels of the organisation and from diverse backgrounds and cultures. Interested in contributing to others’ success.
- Ability to work in a start-up environment navigating complex and fast-changing circumstances.
- Highly organised person with strong attention to detail and process management skills.
- Ability to work reliably and have end-to-end project ownership.
- Nice to have:
- A relevant IT certification (e.g. CompTIA A+/Network+/Security+, Google IT Support, Microsoft 365 Certified, etc).
- Familiarity with basic scripting or automation for routine IT tasks.
- in a startup, or fast-growing organisation.
- What we offer:
- A supportive, international team based in Kenya, Nigeria, and Germany, united by a mission and commitment to learning.
- A healthy work-life balance with flexible hours, an async-friendly culture that respects personal time and autonomy, and a hybrid setup.
- An open environment where feedback is welcomed promoting mutual growth.