IT Specialist
AI summary
EIDU is hiring an experienced IT Specialist to own day-to-day global IT operations, including helpdesk support, systems administration, cybersecurity, and data management. The role requires at least 5 years of IT experience, a relevant degree, and strong skills across Windows, macOS, Microsoft 365, and Google Workspace. The position reports to the Director of People and supports distributed, multi-country teams.
- Owns global IT operations, helpdesk, and systems administration
- Requires 5+ years IT support or systems administration experience
- Administers Microsoft 365, Google Workspace, Slack, and SaaS tools
- Involves cybersecurity, endpoint protection, and access management
- Reports to the Director of People and works with global teams
- Relevant degree in IT, Computer Science, or related field required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EIDU and the role in Not specified.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this IT Specialist role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EIDU before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- EIDU is seeking an experienced IT Specialist to take ownership of day-to-day IT operations globally. The successful candidate will ensure that staff have reliable, secure and well-supported technology to perform their roles effectively.
- The position involves providing technical support, protecting company data and devices, managing user access, administering IT systems and supporting cybersecurity practices.
- The IT Specialist will report to the Director of People and will work closely with teams across the organisation.
- KEY
Responsibilities
- IT SUPPORT & HELPDESK
- Serve as the first point of contact for IT issues raised by staff.
- Troubleshoot hardware, software and connectivity problems.
- Set up and configure laptops, mobile devices and peripherals for new employees.
- Support device handover and returns for departing employees.
- Maintain accurate inventories of IT equipment and software licenses.
- Coordinate repairs, replacements and vendor support.
- Document common technical issues and solutions.
- SYSTEMS, ACCESS & TOOLS ADMINISTRATION
- Provision and deprovision user accounts and access across cloud systems.
- Administer platforms including Google Workspace, Microsoft 365 and Slack.
- Maintain Google Groups, distribution lists and shared mailboxes.
- Manage permissions for shared drives and folders.
- Monitor access permissions and identify anomalies.
- Manage EIDU's SaaS and software tools.
- Track subscriptions, licenses and renewals.
- Evaluate new tools and retire unused software.
- Track IT vendor contracts and costs.
- ANTIVIRUS & CYBERSECURITY
- Deploy, monitor and maintain antivirus and endpoint protection software.
- Monitor and respond to basic security alerts.
- Escalate complex security incidents when necessary.
- Conduct security hygiene checks, including software updates and patching.
- Monitor password policy compliance.
- Provide staff with security awareness guidance on phishing, passwords and safe browsing.
- DATA MANAGEMENT
- Support good data hygiene practices across the organisation.
- Assist with file organisation and storage management.
- Ensure sensitive information is handled securely.
- Work with the People team to maintain compliance with country-specific data protection requirements.
- GENERAL IT OPERATIONS
- Liaise with external IT vendors and internet service providers.
- Work with global engineering teams where required.
- Support office moves, equipment rollouts, events and training.
- Recommend improvements to IT policies, systems and processes.
- REQUIRED QUALIFICATIONS & SKILLS
- Minimum of 5 years'
Experience
Deadline: Not Specified
in IT support, systems administration or IT operations.
Bachelor's degree in Information Technology, Computer Science or a related field.
Strong
supporting both Windows and macOS environments.
working in a Tier 2 or equivalent technical support environment.
with antivirus and endpoint protection tools.
Knowledge of basic cybersecurity practices.
administering Microsoft 365 and/or Google Workspace.
supporting distributed, remote or multi-country organisations.
Strong understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi and routing.
with endpoint protection/EDR.
Knowledge of user administration, identity management, MFA and access controls.
with IT asset management and SaaS administration.
KEY ATTRIBUTES
Strong communication skills, both written and verbal.
Ability to explain technical information to non-technical users.
High level of trustworthiness and discretion.
Strong interpersonal and collaboration skills.
Ability to work with diverse teams and cultures.
Ability to work effectively in a startup and fast-changing environment.
Highly organised with strong attention to detail.
Strong process management skills.
Ability to take ownership of projects from start to completion.
Interest in using technology to create positive social impact.
ADDITIONAL SKILLS
The following will be an added advantage:
CompTIA A+, Network+ or Security+ certification.
Google IT Support certification.
Microsoft 365 certification.
Basic scripting or automation skills.
working in a startup or fast-growing organisation.
WHAT EIDU OFFERS
Supportive international team based in Kenya, Nigeria and Germany.
Flexible working hours.
Async-friendly work culture.
Healthy work-life balance.
Hybrid working setup.
Open environment that encourages feedback and professional growth.
HOW TO APPLY
Interested and qualified candidates should apply through EIDU's official careers platform. https://eidu.jobs.personio.com/job/2751708?display=en&language=en&pid=d2e21a8e-261d-4889-a185-fd613437d590&_ghcid=71e67ea4-f328-4404-ad0c-95e7b0e31743&utm_source=MyJobMag
Application Portal: eidu.jobs.personio.com
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Quick Info
Type
Job
Company
EIDU
Nairobi
Rolling Basis
Open until filled
Requirements
- Bachelor's degree in relevant field
- 3+ years