IT Services & Infrastructure Officer
AI summary
Kilimall is hiring an IT Services & Infrastructure Officer in Nairobi to manage end-to-end website operations, LAN/WAN, warehouse IT systems, CCTV, and office devices. The role involves IT support, security and access control, team supervision, and training across office and warehouse operations. The position is full-time, mid-level, and closes on 05/10/2026.
- Mid-level full-time IT infrastructure role in Nairobi
- Covers networks, warehouse systems, CCTV, and office devices
- Includes team supervision and employee training responsibilities
- Requires 5+ years of IT operations or infrastructure experience
- Deadline to apply is 05/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, factory, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Services & Infrastructure Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kilimall and the role in Not specified.
- Add concrete examples related to security, factory, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-05.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-05
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Services & Infrastructure Officer role in security, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kilimall before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: I.T Services & Infrastructure Officer
Date Posted: 29/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Kilimall
Industry: IT
Salary: Open
Location: Nairobi
Country: Deadline: 05/10/2026
Core Responsibilities
End-to-End Website Operations
Ensure reliable power, network, and internet connectivity across all locations. Manage LAN/WAN, routers, switches, firewalls, UPS, and backup systems.
Coordinate with ISPs and monitor system uptime.
Warehouse IT Support
Maintain WMS, scanners, printers, and other warehouse IT systems. Provide timely on-site troubleshooting and support during peak operations.
Office Equipment & Devices
Set up, configure, maintain, and troubleshoot computers, printers, and network devices.
Support device lifecycle management.
CCTV & Security Systems
Maintain CCTV systems and ensure proper recording, storage, and retrieval.
Support investigations through surveillance data where required.
IT Security & Access Control
Manage user accounts, access rights, onboarding, role changes, and offboarding.
Enforce password and access control standards and help prevent unauthorized access.
IT Support & Service Delivery
Provide day-to-day IT support across office and warehouse operations.
Ensure support requests are resolved within agreed SLA timelines.
Coordinate IT support activities and team members
Team Coordination & Training
Supervise and support IT staff. Train employees on internal sys- tems, e-commerce platforms, and warehouse tools.
Develop SOPS and user guides to improve system adoption and reduce errors.
Requirements
- Education
- Bachelor’s degree in Information Technology, Computer Science, or related field
Experience
Minimum 5 years of experience in IT operations, infrastructure, or support roles.
Experience with multi-site IT environments,Warehouse or operational environment support is highly preferred
Core Skills
Hands-on troubleshooting (network and hardware), Experience with routers, switches, and firewalls. Familiarity with power backup systems (UPS, generators), Experience with CCTV systems,Basic knowledge of IT security and access control, Strong execution ability, problem-solving skills, and ability to supervise a small team.