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IT Intern

Poa Internet Nairobi, Kenya Internship Posted 2026-08-31
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CountyNairobi CountyCityNairobiContractInternshipPosted2026-08-31Close dateNot specifiedExperienceNot specifiedSourceJobOpenings.co.ke
IT InternIT SupportNairobiInternshipHelpdeskNetworkingGoogle WorkspaceGraduateInformation SecurityUser Administrationsecuritycall_center
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AI summary

Poa Internet is hiring a motivated IT Intern in Nairobi to provide first-level technical support, assist with hardware and software troubleshooting, monitor IT systems, support user onboarding and offboarding, and help administer Google Workspace. The role is suited for a recent graduate seeking hands-on experience in IT support, networking, operating systems, cloud applications, and information security under experienced IT professionals.

  • Hands-on IT support internship in Nairobi
  • First-level hardware, software and connectivity troubleshooting
  • Exposure to networking, cloud apps and information security
  • Mentorship from experienced IT professionals
  • Supports Google Workspace and internal IT systems

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest IT Intern evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Poa Internet and the role in Nairobi.
  • Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • JobOpenings.co.ke
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this IT Intern role in security, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Poa Internet before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Nairobi CountyJobs in NairobiSecurity jobs in KenyaMore jobs from JobOpenings.co.keInternships in Kenya

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Original source description

Poa Internet is seeking a motivated and technically capable IT Intern to support its information technology operations in Nairobi. The successful candidate will provide first-level technical support to staff, assist with troubleshooting hardware and software issues, monitor IT systems and support routine IT maintenance activities.

The role provides an opportunity for a recent graduate to gain practical

Experience

Location: Nairobi, Kenya

Job Type: Contract

Deadline: Not Specified

  • in IT support, networking, operating systems, cloud applications, IT asset management, user administration and information security.
  • The successful intern will work under the guidance of experienced IT professionals while developing practical problem-solving, troubleshooting and customer service skills.
  • About Poa Internet
  • Poa Internet is focused on expanding access to affordable and reliable internet and communications services. The company recognizes the importance of internet connectivity in improving individual lives and supporting economic and social development.
  • The IT Intern will support the company's internal technology environment by helping staff resolve technical problems and ensuring that IT systems, devices and applications operate effectively.
  • Key
  • is an added advantage.
  • Key Skills
  • Candidates can strengthen their applications by demonstrating skills in:
  • - IT Support
  • - Technical Support
  • - Hardware Troubleshooting
  • - Software Troubleshooting
  • - Computer Networking
  • - Operating Systems
  • - Windows
  • - Linux
  • - ChromeOS
  • - macOS
  • - Google Workspace
  • - IT Ticketing Systems
  • - Remote Support
  • - IT Asset Management
  • - User Administration
  • - System Monitoring
  • - Network Troubleshooting
  • - Data Protection
  • - Information Security
  • - Problem Solving
  • - Analytical Thinking
  • - Customer Service
  • - Communication
  • - Documentation
  • - Teamwork
  • Who Should Apply?
  • This opportunity is suitable for recent graduates in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems and related disciplines who want to gain practical
  • in an IT support environment.
  • Candidates who have completed academic projects, industrial attachments or internships involving technical support, networking, hardware troubleshooting or systems administration can highlight this
  • in their applications.
  • The role is particularly suitable for candidates who are curious, technically minded, organized and willing to learn from experienced IT professionals.
  • How to Prepare Your CV
  • Your CV should clearly demonstrate your technical education, practical IT skills and troubleshooting ability.
  • Highlight relevant
  • involving:
  • - IT support
  • - Hardware troubleshooting
  • - Software installation and troubleshooting
  • - Computer networking
  • - Operating systems
  • - Google Workspace
  • - User support
  • - IT asset management
  • - System monitoring
  • - Technical documentation
  • - Information security
  • If you have completed an IT attachment, internship, university project or personal technology project, include it where relevant.
  • Recent graduates should also highlight relevant coursework, certifications, technical projects and practical skills where they demonstrate suitability for the position.
  • Application Details
  • Interested and qualified candidates should apply through Poa Internet's official recruitment platform.
  • The vacancy does not specify an application deadline, so qualified candidates are encouraged to apply as soon as possible.
  • Job Summary
  • Position: IT Intern
  • Company: Poa Internet
  • Qualification: BA/BSc/HND
  • No specific
  • required
  • Category: ICT / Computer, Internships
  • Posted: August 31, 2026
  • Frequently Asked Questions
  • What position is Poa Internet hiring for?
  • Poa Internet is hiring an IT Intern.
  • Where is the IT Intern position located?
  • The position is based in Nairobi, Kenya.
  • What qualifications are required?
  • Applicants should be recent graduates with a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems or a related field.
  • Is previous work
  • required?
  • No specific
  • is stated as mandatory. Previous IT support or relevant practical
  • is an added advantage.
  • What are the main duties of the IT Intern?
  • The role involves first-level technical support, troubleshooting hardware and software issues, IT ticket management, system monitoring, IT maintenance, user onboarding and offboarding, Google Workspace support, IT documentation and information security compliance.
  • Which operating systems should candidates understand?
  • Basic proficiency in Windows, Linux, ChromeOS and macOS is required.
  • Is networking knowledge required?
  • Basic knowledge of networking is among the key competencies for the role.
  • How do I apply for the IT Intern position?
  • Interested candidates should apply through Poa Internet's recruitment platform.
  • https://poainternet.bamboohr.com/careers
  • What is the application deadline?
  • No application deadline is specified in the vacancy.
  • Never pay money to obtain a job, interview, recruitment opportunity or employment placement.
  • For more job description visit: jobopenings.co.ke
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  • Poa Internet
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  • Quick Info
  • Type
  • Job
  • Company
  • Poa Internet
  • Nairobi
  • Rolling Basis
  • Open until filled

Responsibilities

  • Providing first-level support for routine hardware and software issues.
  • Troubleshooting basic connectivity and access problems.
  • Assisting users with common operating system issues.
  • Responding to IT support requests.
  • Escalating complex technical issues to senior IT personnel.
  • Maintaining clear communication with users throughout the support process.
  • Logging incidents and service requests in the IT ticketing system.
  • Updating tickets with troubleshooting progress.
  • Following up on unresolved technical issues.
  • Escalating incidents when necessary.
  • Maintaining accurate support records.
  • Supporting computer and peripheral configuration.
  • Assisting with software updates and patching.
  • Supporting device deployment.
  • Troubleshooting basic hardware problems.
  • Assisting with backups and routine maintenance.
  • Reporting equipment faults and technical issues.
  • Monitoring IT systems and applications.
  • Assisting with monitoring servers and network infrastructure.
  • Reporting system alerts and outages.
  • Identifying basic performance issues.
  • Escalating network and system problems to senior IT engineers.
  • Preparing IT equipment for new employees.
  • Supporting user account setup.
  • Assisting with access management.
  • Collecting and updating IT assets during employee offboarding.
  • Maintaining accurate IT asset records.
  • Providing basic support to users of Google Workspace.
  • Assisting with account and application-related issues.
  • Troubleshooting common access problems.
  • Supporting users with approved IT applications.
  • Developing and updating user guides.
  • Maintaining knowledge-base articles.
  • Supporting the preparation of Standard Operating Procedures.
  • Creating troubleshooting guides.
  • Keeping IT documentation organized and current.
  • Supporting IT projects.
  • Participating in IT support clinics.
  • Supporting shift rotations where required.
  • Assisting with continuous improvement initiatives.
  • Working closely with Senior IT Engineers on technical assignments.
  • Adhering to IT security policies.
  • Following data protection requirements.
  • Maintaining confidentiality of company information.
  • Following acceptable-use policies.
  • Reporting potential security issues to the appropriate IT personnel.

Requirements

  • Be a recent graduate.
  • Hold a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems or a related field.
  • Have basic knowledge of computer hardware and software.
  • Understand operating systems and basic networking.
  • Have basic IT troubleshooting skills.
  • Have knowledge of Google Workspace.
  • Demonstrate good analytical and problem-solving skills.
  • Have strong communication and interpersonal skills.
  • Demonstrate good organizational and record-keeping skills.
  • Be willing to learn and work under supervision.
  • Be able to work independently when assigned appropriate tasks.
  • Know when to escalate technical issues.
  • Demonstrate professionalism and confidentiality.
  • Have a strong customer-service mindset.
Source and provenanceSource: JobOpenings.co.ke. Last checked: 2026-09-08.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.