IT Event Management Engineer
AI summary
World Vision Kenya is hiring an IT Event Management Engineer in Nairobi to design, implement, and improve global event detection and alerting systems. The role focuses on proactive IT operations, automation, and service assurance across hybrid cloud and on-prem environments. Full-time position requiring a bachelor’s degree and at least 5 years of relevant experience.
- Full-time role based in Nairobi
- Requires 5+ years in IT operations, monitoring, or event management
- Focus on event detection, correlation, and automation
- ITIL Foundation required; cloud or monitoring certifications are an advantage
- Involves integration with ITSM platforms and AIOps initiatives
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, IT Operations Engineer, Monitoring EngineerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Event Management Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to World Vision Kenya and the role in Not specified.
- Add concrete examples related to internship, IT Operations Engineer, Monitoring Engineer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Event Management Engineer role in internship, IT Operations Engineer?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research World Vision Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
- Read more about this company
- IT Event Management Engineer
- Job Type
- Full Time
- Qualification
- BA/BSc/HND
Experience
- 5 years
- Location
- Nairobi
- Job Field
- ICT / Computer
- Key
- 5+ years’
- in IT Operations, Monitoring, or Event Management roles
- Proven
- working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
- integrating monitoring tools with ITSM platforms for automated incident management
- Hands-on
- in automation and scripting (e.g., PowerShell, Python, Ansible)
- Exposure to hybrid environments (cloud + on-prem infrastructure)
- Technical & Functional Skills
- Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
- designing or operating event-driven systems for proactive detection and service assurance
- Knowledge of APIs and system integrations
- with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
- Familiarity with ITSM processes (Incident, Problem, Change Management)
- Core
Responsibilities
The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.
Core Competencies
Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
Collaboration: Works effectively across infrastructure, application, and service management domains.
Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
Innovation: Drives automation, simplification, and modernization of event workflows.
Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.
Qualifications &
Event Detection, Ingestion & Correlation
Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.
Automation, Orchestration & Remediation
Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
Participate in
AIOps
initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.
Standardization, Templates & Documentation
Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.
Create event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.
Maintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.
Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.
Operational Effectiveness & Continuous Improvement
Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.
Governance & Quality Assurance
Enforce standardized event handling procedures across global and regional IT teams.
Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
Ensure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.
Support the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.
Collaboration & Knowledge Transfer
Partner with technical teams to integrate new services and platforms into the event management ecosystem.
Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.
Tool Evaluation & Innovation
Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.
Support proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.
Contribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
World Vision Kenya on worldvision.wd1.myworkdayjobs.com
to apply
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Education
- & Certifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
- ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
- Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable