IT Event Management Engineer
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World Vision is hiring an IT Event Management Engineer in Nairobi to design, implement, and improve global event detection and alerting systems across hybrid cloud and on-prem environments. The full-time management-level role requires 10–12+ years of IT experience with strong ITIL and enterprise monitoring expertise.
- Full-time management-level role with World Vision, an international NGO, based in Nairobi
- Requires ITIL Foundation and 10–12+ years of professional experience, including 5+ years in IT operations monitoring
- Hands-on with enterprise monitoring tools such as OpsBridge, Azure Monitor, AWS CloudWatch, and Site24x7
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World Vision is hiring an IT Event Management Engineer in Nairobi to design, implement, and improve global event detection and alerting systems across hybrid cloud and on-prem environments. The full-time management-level role requires 10–12+ years of IT experience with strong ITIL and enterprise monitoring expertise.
- Full-time management-level role with World Vision, an international NGO, based in Nairobi
- Requires ITIL Foundation and 10–12+ years of professional experience, including 5+ years in IT operations monitoring
- Hands-on with enterprise monitoring tools such as OpsBridge, Azure Monitor, AWS CloudWatch, and Site24x7
- Bachelor's degree in IT, Computer Science, or Engineering required; cloud and ITIL Intermediate certifications are an advantage
- Drive proactive, predictive IT operations by automating and modernising event workflows
- Application deadline: 02/11/2026
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Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in IT Engineer, Management, IT OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Event Management Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to World Vision and the role in Nairobi.
- Add concrete examples related to IT Engineer, Management, IT Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-02.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-02
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this IT Event Management Engineer role in IT Engineer, Management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research World Vision before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: IT Event Management Engineer
Date Posted: 19/10/2026
Job Type: Full Time
Job Level: Management
Employer: World Vision
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 02/11/2026
IT Jobs, World Vision Jobs. IT Event Management Engineer manages enterprise IT operations and event monitoring, requires an IT Degree, ITIL certification, and 10+ years experience in IT operations. Full-time role in Nairobi.
Job Summary
The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.
Core Competencies
Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
Collaboration: Works effectively across infrastructure, application, and service management domains.
Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
Innovation: Drives automation, simplification, and modernization of event workflows.
Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.
Qualifications & Experience
Education & Certifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
Experience
At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
Experience integrating monitoring tools with ITSM platforms for automated incident management
Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
Exposure to hybrid environments (cloud + on-prem infrastructure)
Technical & Functional Skills
Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
Experience designing or operating event-driven systems for proactive detection and service assurance
Knowledge of APIs and system integrations
Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
Familiarity with ITSM processes (Incident, Problem, Change Management)
Key Accountabilities
- Event Detection, Ingestion & Correlation
- Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
- Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
- Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.
- Automation, Orchestration & Remediation
- Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
- Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
- Participate in
- AIOps
- initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.
- Standardization, Templates & Documentation
- Develop
- standard operating procedures (SOPs)
- ,
- runbooks
- , and
- knowledge articles
- for consistent event triage and escalation processes.
- Create
- event configuration templates
- (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are
- repeatable and scalable
- .
- Maintain a
- Monitoring and Event Management Playbook
- outlining governance, workflows, and automation frameworks.
- Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
- Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.
- Operational Effectiveness & Continuous Improvement
- Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
- Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
- Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
- Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.
- Governance & Quality Assurance
- Enforce standardized event handling procedures across global and regional IT teams.
- Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
- Ensure event management aligns with
- organizational KPIs
- such as system uptime, MTTD, MTTR, and service reliability targets.
- Support the development of a
- Monitoring Maturity Framework
- to assess and elevate event management capabilities globally.
- Collaboration & Knowledge Transfer
- Partner with technical teams to integrate new services and platforms into the event management ecosystem.
- Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
- Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
- Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.
- Tool Evaluation & Innovation
- Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.
- Support proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.
- Contribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.