Job in Kenya
IP Field Support Engineer
CountyNairobi CountyCityNot specifiedContractFull TimePosted2026-08-11Close dateNot specifiedExperience3 yearsSourceMyJobMag Kenya
IP Field Support Engineernetwork supportfield technicianbroadbandFTTHNairobifull timeonsiteICTtechnical operationssecuritycleaning
AI summary
Onsite full-time role in Nairobi providing field technical support for IP, broadband, FTTH/FTTx, and wireless network services. The position involves customer installations, CPE configuration, IP/network troubleshooting, fault management, and preventive maintenance across customer premises and access network infrastructure.
- Onsite full-time technical role based in Nairobi
- Hands-on IP, broadband, FTTH/FTTx, and wireless field support
- Requires 3 years experience and BA/BSc/HND or Diploma
- Covers installation, CPE configuration, and structured fault diagnosis
- Uses ping, traceroute, nslookup, speed tests, and monitoring tools
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, cleaning, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IP Field Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Reputable Company and the role in Not specified.
- Add concrete examples related to security, cleaning, internship, ideally with measurable outcomes or clear responsibilities.
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Source and safety check
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this IP Field Support Engineer role in security, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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- contact us
- IP Field Support Engineer
- Job Type
- Full Time
- ,
- Onsite
- Qualification
- BA/BSc/HND
- ,
- Diploma
Experience
- 3 years
- Location
- Nairobi
- Job Field
- ICT / Computer
- Department:
- Technical Operations
- Reports To:
- Head of Technical
- At least
- 3 years'
- in ISP, telecommunications, networking, IT support or field technical support.
- in an
- ISP/FTTH/FTTx environment is highly desirable
- .
- Personal Attributes
- The ideal candidate should be:
- Strong in problem-solving and troubleshooting.
- Customer-focused and professional.
- Comfortable working independently in the field.
- Willing to work outside normal office hours when required.
- Reliable and punctual.
- Good at documenting technical work.
- A good communicator.
- Physically capable of performing field installations and maintenance.
- Willing to learn new technologies.
- Able to work effectively in a fast-growing startup environment.
- Working Conditions
- This is primarily a
- field-based position
- . The technician will regularly travel to customer premises, network sites, towers, POPs, cabinets and other infrastructure locations.
- The position may occasionally require:
- Weekend or after-hours work.
- Emergency fault response.
- Working outdoors and in varying weather conditions.
- Working at elevated locations where appropriately trained and equipped.
- Participation in network rollout and maintenance projects.
- Career Progression
- Depending on performance and technical development, the IP Field Support Technician may progress into roles such as:
- IP Field Support Technician → Senior Field Technician → Network Support Engineer → Network Engineer → Senior Network Engineer / Network Operations Lead
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified candidates should apply using the Apply Now button below.
- Build your CV for free.
- Download in different templates.
Job Purpose
- The IP Field Support Technician is responsible for providing
- on-site technical support, installation, configuration, maintenance, and troubleshooting of IP-based network and broadband services
- for the ISP's customers and network infrastructure.
- The role will support the ISP's growing FTTH/FTTx, wireless, and IP network operations by ensuring that customer connections are installed correctly, network faults are resolved quickly, and all field activities meet the company's technical and customer-service standards.
- The successful candidate should be hands-on, technically curious, comfortable working in the field, and capable of diagnosing problems across the
- customer premises, access network, CPE, LAN, Wi-Fi, and IP layers
- .
- Key
Responsibilities
- Customer Installation & Activation
- Install and activate new broadband/IP services at customer premises.
- Configure customer routers, ONTs/ONUs, access points, switches, and other CPE.
- Perform basic fiber, Ethernet, and wireless installations where required.
- Configure customer LAN and Wi-Fi connectivity.
- Verify internet connectivity, IP addressing, DNS, gateway, and speed performance.
- Conduct service activation and acceptance tests before handing over the connection.
- Educate customers on basic equipment operation and Wi-Fi best practices.
- IP & Network Troubleshooting
- Diagnose and resolve customer connectivity problems.
- Troubleshoot:
- IP addressing and subnetting issues
- DHCP and DHCP relay problems
- DNS connectivity and resolution
- Default gateway and routing issues
- VLAN-related problems
- NAT and basic firewall issues
- Wi-Fi connectivity and performance
- Ethernet and physical-layer faults
- CPE configuration issues
- Use tools such as
- ping, traceroute/tracert, nslookup/dig, ipconfig/ifconfig, speed tests and network monitoring systems
- to identify faults.
- Escalate complex routing, core-network, BGP, OSPF, or infrastructure issues to the Network Operations team.
- Network & Infrastructure Support
- Support installation and maintenance of network equipment at field locations.
- Assist with deployment and maintenance of switches, routers, wireless equipment, OLT-related equipment and other access-network devices.
- Perform basic configuration and replacement of faulty equipment.
- Check network links, power supplies, patching, Ethernet connections and optical connectivity.
- Conduct preventive maintenance and site inspections.
- Support network expansion and new-site deployments.
- Fault Management
- Respond to assigned technical trouble tickets within agreed SLA timelines.
- Attend customer and network outages promptly.
- Perform structured fault diagnosis before replacing equipment.
- Restore services as quickly as practically possible.
- Document the root cause, actions taken and resolution for every assigned fault.
- Escalate unresolved issues with sufficient technical information for higher-level support.
- Network Testing & Commissioning
- Perform connectivity and service-quality tests after installation or repair.
- Test bandwidth, latency, packet loss and connectivity.
- Verify optical/Ethernet link status where applicable.
- Carry out basic Wi-Fi coverage and performance assessments.
- Assist engineers during commissioning of new network sites and infrastructure.
- Field Operations
- Conduct customer visits and network maintenance activities across assigned areas.
- Safely handle and transport technical tools and equipment.
- Maintain company-issued tools, test equipment and spare parts.
- Maintain accurate records of equipment issued, installed, replaced or recovered.
- Follow all company health, safety and field-work procedures.
- Maintain professional appearance and conduct when dealing with customers.
- Documentation & Reporting
- Update work orders and technical tickets after every field activity.
- Record customer equipment details, serial numbers, MAC addresses and configuration information where required.
- Maintain accurate installation and fault-resolution records.
- Provide daily/weekly field activity reports.
- Update network documentation where changes have been made.
- Report recurring faults and network issues to the Technical Operations team.
- Required Technical Skills
- The candidate should have practical knowledge of:
- TCP/IP networking
- IPv4 addressing and subnetting
- DHCP
- DNS
- NAT
- VLANs
- Ethernet networking
- Basic routing concepts
- LAN/WAN technologies
- Wi-Fi technologies
- Fiber/FTTx fundamentals
- ONT/ONU and router configuration
- Network troubleshooting
- Basic network security
- Network monitoring and ticketing systems
- Basic Linux/Windows networking commands
- Desirable:
- MikroTik
- Cisco
- Ubiquiti
- Huawei
- TP-Link/consumer CPE
- GPON/EPON
- FTTH/FTTx networks
- Wireless point-to-point/point-to-multipoint networks
- Basic IPv6 knowledge
- Tools & Equipment
- The technician should be comfortable using:
- Laptop/PC
- Network cable tester
- Fiber optic power meter
- Visual fault locator
- OTDR — desirable
- Optical cleaning and inspection tools
- Crimping tools
- Multimeter
- Wi-Fi analyzer
- Ethernet patch cables and connectors
- Mobile communication applications
- Network monitoring and ticketing platforms
- Qualifications
- Minimum:
- Degree/Diploma in Information Technology, Computer Networks, Telecommunications, Networking, Electrical/Electronics Engineering or a related field.
- Professional certifications are an advantage
- , including:
- CCNA/P or JNCIA/S
- MikroTik MTCNA
- CompTIA Network+
- Fiber/FTTx certifications
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-08-26.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
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